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123 Main Street, Hobart, 7000 has requested a connection for 01/03/20
Sit back, relax! We’ll sort out the rest.
We'll organise your connection for the date you've requested. If we need any more information we’ll get in touch!
Need to connect gas? Click here.
If you need a meter exchange, we'll schedule this separately to your connection.
.
-
Step 1
We'll book in your meter upgrade...
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Step 2
... and let you know the date and time of your meter exchange.
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Step 3
Your new advanced meter will be installed with your chosen energy plan.
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That's it!
You’ll receive a bill for the final usage charges on your old meter and your new billing period will start from the day your meter was installed.
We'll do our best to have your advanced meter exchanged as soon as possible
You’re ready for aurora+
Once your advanced meter is installed, you will be able to get aurora+! Put the power in your hands with the brand new aurora+ app.
Add aurora+04
123 Main Street, Hobart, 7000 has requested a connection for 01/03/20
Sit back, relax! We’ll sort out the rest.
We'll organise your connection for the date you've requested. If we need any more information we’ll get in touch!
Need to connect gas? Click here.
If you need a meter exchange, we'll schedule this separately to your connection.
-
Step 1
We'll book in your meter upgrade...
-
Step 2
... and let you know the date and time it'll go ahead.
-
Step 3
Your new meter will be installed with your chosen energy plan.
-
Step 4
We'll send you a link to download your new aurora+ app.
-
That's it!
That's it! You’ll receive your aurora+ welcome pack with what you need to get started.
We'll do our best to have your advanced meter installed as soon as possible
03
123 Main Street, Hobart, 7000 has requested a connection for 01/03/20
Sit back, relax! We’ll sort out the rest.
We'll organise your connection for the date you've requested. If we need any more information we’ll get in touch!
Need to connect gas? Click here.
If you need a meter exchange, we'll schedule this separately to your connection.
.
-
Step 1
We'll book your meter upgrade...
-
Step 2
... and let you know the date and time of your meter exchange.
-
Step 3
Your new advanced meter will be installed with your chosen energy plan.
-
That's it!
You’ll receive a bill for the final usage charges on your old meter and your new billing period will start from the day your meter was installed.
We'll do our best to have your advanced meter exchanged as soon as possible
You’re ready for aurora+
Once your advanced meter is installed, you will be able to get aurora+! Put the power in your hands with the brand new aurora+ app.
Add aurora+02
123 Main Street, Hobart, 7000 has requested a connection for 01/03/20
Sit back, relax! We’ll sort out the rest.
We'll organise your connection for the date you've requested. If we need any more information we’ll get in touch!
Need to connect gas? Click here.
If you need a meter exchange, we'll schedule this separately to your connection.
-
Step 1
We'll book your meter upgrade...
-
Step 2
... and let you know the date and time it'll go ahead.
-
Step 3
Your new meter will be installed with your chosen energy plan.
-
Step 4
We'll send you a link to download your new aurora+ app
-
That's it!
You’ll receive your aurora+ welcome pack with what you need to get started.
01
Meter upgrade opt out second
We’re really excited about the many benefits an advanced meter can offer you!
An advanced meter can offer you:
- More visibility of when and how you use power.
- Remote meter reads.
- Access to digital energy products that make managing your account easy!
- A range of solutions so that you can find the right product for your lifestyle.
Find more information about advanced meters here
What to expect
Our service provider, TasMetering, will exchange your meter on the date mentioned in your text message. We’ll confirm this date with you soon or let you know of any changes.
You’ll also receive a final bill for your old basic meter, and your new quarterly billing cycle will start from the day your new meter is installed.
If you need more information regarding the power interruption you can call TasMetering 1800 515 211
Find out how to prepare for a power outage here.
Will there be a cost?
There is no upfront cost for the meter exchange. Sometimes extra work is required before a meter can be safely exchanged. If this happens we won't exchange your meter and we'll contact you to let you know what happens next.
What you need to do
Please make sure there is clear access to where the meter, meter board, and subboard are going to be installed or, if existing, where they currently are – things like building materials, dogs, locked gates, and so on can get in the way. If that is the case, please let us know early on, in case we need to get you to meet us on-site.
More information
If you have any questions, please contact us Monday - Friday 8am - 6pm. If you need an interpreter service, please call the Translating and Interpreting Service on 13 1450.
Frequently asked questions
Will my power be turned off if I have my meter exchanged?
Read More
Yes. We'll keep you updated about the date and time.
Does having an advanced meter make a difference to my bill?
When you have an advanced meter installed the way energy usage appears on your bill will look a little different. Instead of a start read date and end read date, you will see the entire amount of units used per tariff in the billing period.
Although your bill might look a little different, the amount you pay for power is the same whether you have an advanced meter or an old basic meter.
Meter upgrade opt out first
We’re happy to let you know we’ll soon be upgrading existing basic electricity meters in your area with new advanced meters.
What is an advanced meter?
Advanced meters are the next generation of electricity meter and offer many benefits you existing basic meter does not, such as:
- Remote meter reads, which means no need for physical meter reads.
- More visibility on when and how you use your power.
- Access to digital energy products that make managing your account easy!
- A range of solutions so that you can find the right plan for your lifestyle.
Find out more about advanced meters here
Will there be a cost?
There is no cost for the meter exchange. Sometimes extra work is required before a meter can be safely exchanged. If this happens we won't exchange your meter and we'll contact you to let you know what happens next.
What you need to do
Our service provider, TasMetering, will install a new advanced meter at your address within the next 60 business days. The meter exchange will occur on a weekday, between 8am-5pm. Once we have scheduled a date and time we’ll let you know.
More information
If you would like to talk about opting-out or if you have any questions, please contact us Monday - Friday 8am - 6pm. If you need an interpreter service, please call the Translating and Interpreting Service on 13 1450.
Frequently asked questions
Will my power be turned off if I have my meter exchanged?
Read More
Yes. We'll keep you updated about the date and time.
Does having an advanced meter make a difference to my bill?
When you have an advanced meter installed the way energy usage appears on your bill will look a little different. Instead of a start read date and end read date, you will see the entire amount of units used per tariff in the billing period.
Although your bill might look a little different, the amount you pay for power is the same whether you have an advanced meter or an old basic meter.
What is an advanced meter?
Read More
An advanced meter is the next generation of electricity meter. It measures how much electricity is used in 5-minute intervals. Where mobile phone coverage allows, this information will be sent securely on a daily basis (once per day), to Aurora Energy.
Aurora+ - Modal - FlatRate
Flat Rate
On the residential flat-rate product, you will have two different tariffs. One for lights and power and one for wired in heating and electric hot water. You get charged a daily supply charge per tariff as well as an amount for each kWh you use.
Your energy rates stay the same 24/7 so you don't have to worry about the time of day you use your energy.
Here’s a table showing the breakdown of charges:
| Light & Power (Tariff 31) | |
| Daily supply charges | 139.7343 ¢/day |
| Energy (all units) | 29.0535 ¢/kWh |
Note: Curtilage conditions may apply
| Heating & Hot water (Tariff 41) | |
| Daily supply charges | 21.2971 ¢/day |
| Energy (all units) | 19.8304 ¢/kWh |
* A minimum output of 3.5 kW in the main living area applies for space heating under the Heating and Hot water Tariff.
Aurora+ - Modal - Peak OffPeak
Peak & Off-Peak
On our Residential Peak and Off-Peak product, everything in your home runs off one tariff (Tariff 93). On this product, you’ll have cheaper times to run your power and more expensive times (which is why we call it peak and off-peak!).
The peak rate only runs during weekday mornings and evenings and the off-peak rate (the cheaper rate) runs the rest of the time, including all weekend! By taking advantage of the off-peak times and using less power in the peak times you could save money on your bill.
| Daily supply charges | 151.1814 ¢/day |
| Peak | 35.4782 ¢/kWh |
| Off-Peak | 16.6862 ¢/kWh |
| Time Periods | Tariff Rate |
| Mon – Fri: 7am – 10am | 4pm – 9pm | Peak |
| Mon - Fri: 10am – 4pm | 9pm - 7am | Off-Peak |
| Sat - Sun: (all weekend) | Off-Peak |
All times are stated in Australian Eastern Standard Time (AEST).
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Great news! You have an advanced meter.
Here's what to expect.
Connecting you. Here's what to expect next!
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Cancelled payment plan
Our recent review of your payment plan has shown that you have not kept to the agreed payment amounts. Unfortunately, by not paying the amount on the dates agreed to, this payment plan has automatically been cancelled.
What you need to do
Please call us on 1300 132 003 so we can work with you to set up a new payment arrangement. If you do not phone us to arrange a new plan, your account will progress through our credit collection process.
Do you need more help?
If you are having ongoing financial difficulties we encourage you to talk to us about what other support we can provide to ensure that you remain connected. Contact us here to see if you qualify for any government-funded energy charge rebates, concession or relief schemes or visit www.concessions.tas.gov.au
There are many ways we can help you to manage your energy use. We have a range of energy-saving advice, calculators, and tips here. Or you can call us on 1300 132 003 and we can undertake an energy audit over the phone.