Our recent review of your payment plan has shown that you have now completed the terms of the agreed payment arrangement. 

What you need to do

If you want to continue with a payment plan arrangement to help you manage your account, please call us on 1300 132 003. Please remember, if there is an outstanding amount on your account, you will need to make payment on the due date.

Do you need more help?

If you are having ongoing financial difficulties we encourage you to talk to us about what other support we can provide to ensure that you remain connected. Contact us here to see if you qualify for any government-funded energy charge rebates, concession or relief schemes or visit www.concessions.tas.gov.au 

There are many ways we can help you to manage your energy use. We have a range of energy-saving advice, calculators, and tips here. Or you can call us on 1300 132 003 and we can undertake an energy audit over the phone.

There are a few things you should know about your bill when you're on a payment plan. 

Soon you'll receive your Aurora Energy bill which shows your electricity use for the statement period (shown on the back of your bill)

The figure in the amount due box on the front of your bill may not reflect your total debt owed to Aurora Energy. To confirm your outstanding balance, please call us on 1300 132 003.

View a sample bill here

Do you need more help?

If you are having ongoing financial difficulties we encourage you to talk to us about what other support we can provide to ensure that you remain connected. Contact us here to see if you qualify for any government-funded energy charge rebates, concession or relief schemes or visit www.concessions.tas.gov.au 

There are many ways we can help you to manage your energy use. We have a range of energy-saving advice, calculators, and tips here. Or you can call us on 1300 132 003 and we can undertake an energy audit over the phone.

Thank you for submitting this form. The team will be in contact with you soon. We endeavour to get back to you within 5 business days. 

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What's next?

We're thrilled to have you on board with aurora+ and we're working hard to ensure your transition is smooth and hassle-free. Here's what's coming up next:

1. Email Confirmation: Sit tight as we prepare your aurora+ request. Within the next 2 to 4 business days, you'll receive an email from us confirming your request and sharing some preliminary details.

2. Meter Installation: We'll send you a text to confirm the date for your meter installation. Our team will ensure the process is seamless and won't cause you any inconvenience.

3. Account Setup: While you're waiting for your meter to be installed, we'll be busy behind the scenes setting up your new aurora+ account services.

4. Welcome Pack: Around 10 days post your meter installation, we'll send you an aurora+ welcome pack. This pack will contain easy-to-follow instructions on how to download our app and set up your password for your aurora+ online services.

5. Account Activation: Lastly, you'll receive a notification once your account is fully active. Your aurora+ app will be live and ready to help you manage your account on-the-go!

We're excited for you to join the aurora+ experience, and we're here to support you every step of the way!

What's next?

We'll start setting up your aurora+ account with your app services right away.

Our aurora+ team will be busy in the background setting up your new aurora+ experience and will only need to get in touch with you if your details don't match the account we have on file, otherwise the next time you hear from us it will be an email with your welcome pack.

You will receive your final bill from your previous plan shortly after your switch to aurora+.

Finally, your aurora+ welcome pack will be emailed to you with instructions on how to download the app and set up your password for your aurora+ online services.

We're looking forward to getting you started!