Sign in to aurora+
Are you an existing aurora+ customer? Sign in here to check your balance, see your daily usage and top up.
Account management tools
Use our free online account management tools and forms to manage your account quickly and easily.
Connecting to your meter
Connecting to your meter data through aurora+ only takes 2 minutes!
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Step 1
Click ‘connect aurora+’ below, and fill out your details.
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Step 2
Our team will get to work on setting up your aurora+ account.
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That's it!
You'll receive a welcome pack with links on how to download and set up aurora+.
aurora+ generally takes about 2 weeks to connect to your meter, only the energy account holder can request aurora+
Advanced meter technology
Frequently asked questions
How much does aurora+ cost?
Read More
access to aurora+ is free for all eligible customers.
aurora+ is powered by either our Residential Flat Rate (tariff 31 & 41) plan or our Residential Peak and Off-Peak (tariff 93) plan.
Click read more to see plan pricing.
Can I use aurora+ on my desktop?
Yes!
aurora+ can be accessed on your desktop, tablet, or smartphone.
Will I get a bill on aurora+?
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Yes, you'll receive a monthly account statement via email.
Can renters switch to aurora+?
If you are the Aurora Energy account holder for the property, it is entirely your choice which energy product you switch to. You may wish to speak with your landlord, just to let them know what is happening.
If extra work is required before the meter can be exchanged, we will call you to let you know, and you might need to contact your landlord so that they can organise an electrical contractor to attend.
Can more than one person have access to the aurora+ app?
Yes, while you will only have one username and password for the app, you will be able to install the app on multiple devices.
What account notifications will I receive
When you have aurora+, you will receive balance notifications letting you know when your account balance is approaching zero dollars. If you want to manage your account on a monthly basis, you can ignore these notifications and pay any amounts due when you receive your monthly statement.
You may also receive product and service-related notifications from Aurora Energy or relevant third parties.
Will there be app updates on aurora+?
Yes. From time to time we will make updates to the app to ensure that you are getting the best experience possible.
Welcome Aurora Business
Hello and welcome!
We are thrilled to welcome you to Aurora Energy
Thank you for choosing your 100% Tassie owned and operated energy retailer.
See our welcome guide for product information, services, and our commitment to you.
Your Electricity Contract
Read your electricity contract between you and Aurora Energy. Know your rights and our obligations when it comes to your energy.
Payment Options
Make sure the way you pay suits your business. We have direct debit, payment plans, aurora+, and other tailored payment options available.
Energy Advice
As Tasmanians ourselves, we know all the tricks and tips to help you save energy and money. Our experts have put together tips to help you save.
Missing bill
Has your Aurora bill not arrived as expected?
It may have been delayed.
Due to technical issues, some customers may experience a delay in getting their electricity bill.
Once we've fixed the issue, we'll adjust your due date so that you still have time to pay or set up a payment plan after you receive your bill.
Let us know if you're bill hasn't arrived via the form below.
Welcome
Hello & welcome!
We are thrilled to welcome you to Aurora Energy
Thank you for choosing your 100% Tassie owned and operated energy retailer.
See our welcome guide for product information, services, and our commitment to you.
Pricing
Electricity
We have multiple electricity tariffs and plans available to suit your needs.
Find the right energy plan for your home with our energy plan calculator, or check out our options for business.
Gas
Gas is a great complement to your electricity. It can be used to offer the convenience of instant hot water, precision cooking and fast heating. You can also use it outdoors for barbecues, balcony or patio heating, swimming pool heating or hot tubs.
Solar
The minimum solar feed-in-tariff rates are set by the independent Tasmanian Economic Regulator each year.
The FiT you receive depends on the size of your solar system, and whether you are a business or residential customer.
Plan information
Find up to date plan and tariff information, Standing Offer pricing, Contracts, and Energy Made Easy fact sheets.
Payment Options
Pay your way
You can pay online, over the phone, or in person. Set and forget with direct debit, pre-pay with Centrepay or manage your balance and payments in real-time with aurora+
Payment help
Need help with bill payments?
If you need a bit of help with your bill, we can help. We have long and short term payment plans, extensions, and our YES program.
Request an extension or payment plan
Help when you need it most
When our regular payment plan options won't do, our industry leading YES program is here.
YES stands for ‘Your Energy Support’, and our YES team will give you the support you need, when you need it most. YES is available to customers who are struggling and not able to get back on top of their bills using our other payment plan options.
Account Management
aurora+
aurora+ is our digital account management channel which lets you:
- See your power usage down to the hour
- Check your live account balance
- Pay when you want
- Predict your next bill
aurora+ Business
aurora+ is our digital account management channel for businesses which lets you:
- Monitor your usage
- Check your live account balance
- Manage your payments
- Predict your next bill
Account management tools
Manage your account online quickly and easily.
- Pay your bill
- Request an extension
- Move house
- Add a concession, and more
We're sorry you're leaving
As your only 100% Tassie-owned and operated energy retailer we'll continue to work on making our service, products, and plans better while you're away. We hope to welcome you back soon.
Closing your account
To close out your account with us, we’ll send you a final bill. Any debt on your Aurora Energy account is still due and payable. If you have a credit, please contact us to have it refunded to your bank account.
If you need extra time to pay your final bill, we have payment plan options available.
If you have a concession, you'll need to give your pension number to your new retailer to continue receiving the Annual Electricity Concession.
Reconnect with us
You're always welcome at Aurora. If you'd like to reconnect with us you can do so quickly and easily online here. Or call us on 1300 132 003.
If you did not request to change retailers, please contact us.
Give feedback
We'd like to know more about why you're leaving. Let us know what prompted you to change, and what we could do to welcome you back as an Aurora Energy customer.
123 Main Street, Hobart, 7000 has requested a connection for 01/03/20
Sit back, relax! We’ll sort out the rest.
If we need any more information we’ll get in touch, otherwise, we’ll confirm your connection and send you your welcome pack soon.
You’re ready for an advanced meter
Advanced meters are the next generation of electricity meters and offer you many more benefits than traditional basic meters.
Advanced meters open up exciting opportunities for Tasmanian customers as it enables Aurora to offer new products such as our new fully digital pay as you go product, aurora+.
Get an advanced meter05
COVID support request received
Thank you. Our Small business team will review your application as soon as possible. Once we have reviewed your case we will contact you, to notify you of the outcome. We aim to have your application reviewed as soon as possible
Small business support request
Thank you for your application. We know times are tough and our small business team will be reviewing your request shortly.
If successful you will be notified by email.
Applications will be assessed and processed over the next 30 business days.