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Account management tools

Use our free online account management tools and forms to manage your account quickly and easily.

Manage my account

Need some more time?

If you need some more time to pay you can:

  • Choose a one-off extension and pay in full in a couple of weeks or; 
  • Choose to pay an amount every week or fortnight until it's all paid off! 

Your bill just needs to be all paid before your next meter read date* (you can find out when that is on your bill).

*Any payments made within a week of your next meter read date may not appear on your bill depending on payment processing times.

 

Please choose the ID we have on file for you.

Preferred contact method
Type of payment extension
I will pay in full
How often can you make payments
I wish to receive my bills by email

Terms & conditions and privacy statement
By submitting this online form you are agreeing to the fees that apply and acknowledge and understand the way Aurora Energy collects, uses and discloses your personal information as set out in our privacy collection statement.

More information

If you're approved for your extension before the due date you won't get charged a late fee. A small amount of interest will be charged to your next bill every day there is an outstanding amount after the due date.

If you need longer to pay your bill, we can help you with a long-term payment plan. Call us on 1300 132 003. If you've received notice that you are scheduled for disconnection, please call us to discuss your options