Are you an existing aurora+ customer? Sign in here to check your balance, see your daily usage and top up.
Use our free online account management tools and forms to manage your account quickly and easily.
The right plan calculator provides an indicative cost of energy usage, but is provided as a guide only. The estimate is based on answers provided. Future costs may vary, based on actual usage and individual behaviours. Aurora Energy cannot guarantee a benefit to the customer by changing products.
Answer the questions above to get a price estimate
Want to pay the same rate no matter what time of day you use your electricity? Our Flat Rate Contract might be the best plan for you.
To submit a self meter read and create a new bill you will need:
You don't need to use the bill estimator, your meter reads are submitted automatically.
aurora+ is now avialable! Offering an easier way to view and manage your energy
We can only accept your meter read and send you your bill if it has been at least 80 days since your last bill.
Click the corresponding meter below to see how to take a reading
Once you submit your reading, we will create your bill and send it to you as per normal. If we need any more information we’ll contact you.
aurora+ is now avialable! Offering an easier way to view and manage your energy
Read the number on the display for each electricity tariff attached to the meter.
The most common digital or dual-rate meters the display will cycle through are:
To check which tariff each element refers to, please check the back of your bill.
Just like an odometer in your car, numbers are read from left to right to show five digits of kilowatt-hours of electricity you’ve used.
To estimate the cost of what you’ve used so far this billing period, you will need:
If your meter/s look like one of the examples below, you have a basic meter
No problem,
Your reads are submitted to us remotely every day, so you’ll never get an estimated bill!
Do you want up to date information about how much power you’re using and how much it’s costing? If you do, aurora+ might be the product for you!
Locate the 'Metering Information' section on your bill, example below:
Click the corresponding meter below to see how to take a reading
That's it! Click the get an estimate below and we will crunch the numbers.
Your estimated electricity cost is [estimate] so far in this bill cycle.
So far this billing cycle we estimate your energy costs to be [estimate]. You are currently on day [day] of your billing cycle. Based on the information you've provided we estimate your full ([cycle-days] day) bill will be [cycle-estimate].
[summary]
The bill estimator provides an indicative amount only, and is provided as a guide. The estimate is based on the information you have provided. Only an actual meter read will be able to accurately provide the true cost of your next bill.
aurora+ is now available! Offering an easier way to view and manage your energy
With direct debit, you have a couple of ways you can set it up.
We'll organise your connection for the date you've requested. If we need any more information we’ll get in touch!
Need to connect gas? Click here.
Every home and family is different, that's why we have a range of plans and products to suit your energy needs.
Take a look at our energy plans here
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We'll organise your connection for the date you've requested. If we need any more information we’ll get in touch!
Need to connect gas? Click here.
Every home and family is different, which is why we have a range of plans and product options to suit your energy needs. Take a look and make sure you're getting the most out of your energy!
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