Sign in to aurora+
Are you an existing aurora+ customer? Sign in here to check your balance, see your daily usage and top up.
Yes. We'll keep you updated about the date and time.
Our metering provider will install your new meter and we'll let you know the date, time, and estimated duration of the power interruption required to complete this work.
You may have received details of this notification from us by email, SMS, or in the mail with at least 4 days’ notice wherever possible.
There's nothing you need to do, however, if you have received a notification message and need more information regarding the work to be undertaken, please call our authorised service provider on the contact number provided in the notification.
There are things you can do to ensure your safety and minimise the effect an outage could have on your equipment during a planned interruption.
TasNetworks will continue to provide information, updates, and restore unplanned outages. This information can be found on their website.
For all general enquiries (including advanced meter support, information about your account and energy-saving advice) please contact us.
To report a power outage, call TasNetworks 13 2004 (24 hours) or in a life-threatening emergency, call 000.