Sign in to aurora+
Are you an existing aurora+ customer? Sign in here to check your balance, see your daily usage and top up.
Account management tools
Use our free online account management tools and forms to manage your account quickly and easily.
We’re happy to let you know we’ll soon be upgrading existing basic electricity meters in your area with new advanced meters.
What is an advanced meter?
Advanced meters are the next generation of electricity meter and offer many benefits you existing basic meter does not, such as:
- Remote meter reads, which means no need for physical meter reads.
- More visibility on when and how you use your power.
- Access to digital energy products that make managing your account easy!
- A range of solutions so that you can find the right plan for your lifestyle.
Find out more about advanced meters here
Will there be a cost?
There is no cost for the meter exchange. Sometimes extra work is required before a meter can be safely exchanged. If this happens we won't exchange your meter and we'll contact you to let you know what happens next.
What you need to do
Our service provider, TasMetering, will install a new advanced meter at your address within the next 60 business days. The meter exchange will occur on a weekday, between 8am-5pm. Once we have scheduled a date and time we’ll let you know.
More information
If you would like to talk about opting-out or if you have any questions, please contact us Monday - Friday 8am - 6pm. If you need an interpreter service, please call the Translating and Interpreting Service on 13 1450.
Frequently asked questions
Will my power be turned off if I have my meter exchanged?
Read More
Yes. We'll keep you updated about the date and time.
Does having an advanced meter make a difference to my bill?
When you have an advanced meter installed the way energy usage appears on your bill will look a little different. Instead of a start read date and end read date, you will see the entire amount of units used per tariff in the billing period.
Although your bill might look a little different, the amount you pay for power is the same whether you have an advanced meter or an old basic meter.
What is an advanced meter?
Read More
An advanced meter is the next generation of electricity meter. It measures how much electricity is used in 5-minute intervals. Where mobile phone coverage allows, this information will be sent securely on a daily basis (once per day), to Aurora Energy.