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Meter exchange delays
Due to a global shortage of remotely read advanced meters, some customers may experience delays in having their meters exchanged. We're working hard to ensure any delay is as minimal as possible. Thank you for your patience.
Advanced meters are the next generation of electricity meters and offer you many more benefits than traditional basic meters.
They record your energy usage in 15-minute intervals and, where mobile phone coverage allows, your data is sent securely on a daily basis to us (once per day).
Advanced meters open up exciting opportunities for Tasmanian customers, as it enables Aurora to offer new digital products and services.
Advanced meters work a little differently to basic meters. Find out how they work here.
From better visibility of your usage to more access to digital products; advanced meters have a range of benefits.
How do we protect you when it comes to advanced meters?
Advanced meters can bring a huge range of benefits to your business, but before you do ahead with the meter exchange, it's important to make sure your site is ready for an advanced meter.
Electricity plays a big role in building or renovating your home and there are a few things you need to know before you get stuck into it!Learn more
Whether you've just built a new home, had solar installed or simply changed your energy product, if you've had a new meter installed there are a few things you need to know.
When you have an advanced meter installed the way energy usage appears on your bill will look a little different. Instead of a start read date and end read date, you will see the entire amount of units used per tariff in the billing period.
Although your bill might look a little different, the amount you pay for power is the same whether you have an advanced meter or an old basic meter.
Where there is mobile coverage, your electricity usage data is sent to us securely on a daily basis. However, if this coverage is not available our service provider will still need to access your property to download your energy data every 3 months.
Yes, however your meter will need to be read manually.
The main difference between basic meters and advanced meters is the way in which your energy usage is recorded and sent to Aurora Energy.
You could save on your electricity bills with Peak and Off-peakLearn more