Contact us online

Missing bill?

Has your bill not arrived as expected?

Missing bill form

Connect Online

Connect quickly and easily online.

Connect now

Move out 

Finalise your electricity and gas account online

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Request a payment extension

Need a little extra time to pay your bill?

Request an extension

Need assistance?

Got a question about your energy?

General enquiry form

Higher than expected bill?

Check out our high bill checklist and talk to someone about your bill.

Bill enquiry form

Call us

Haven't received your bill as expected? Fill out our missing bill form here 

Residential customers

Available Monday to Friday from 8am–6pm

1300 13 2003
+61 3 6237 3400 (international calls)

Business customers

Available Monday to Friday from 8am–6pm

1300 13 2045

Interpreter services

Please contact the Translating and Interpreting Service (TIS National) on

13 1450

Have a higher than expected bill? Skip the queue and check out our high bill checklist 

Just need a payment plan? Don't wait on hold, fill out our payment extension form

If you are deaf or have a hearing impairment, contact us through the National Relay Service.

Mail us

Send us a letter

Aurora Energy Pty Ltd
GPO Box 191
Hobart TAS, 7001

Pay by mail

Post your cheque or money order (made out to Aurora Energy) to:

Aurora Energy
Locked Bag 4
Hobart Tasmania, 7001


Power Outages

Contact your electricity distributor TasNetworks for any power outages or faults. 

Visit TasNetworks

Gas Outages

Contact your gas distributor Tas Gas Networks for any gas outages or faults.

Visit Tas Gas Networks


For electricity emergencies (shocks, sparking or fallen power lines) call TasNetworks faults line immediately on 132 004

For gas emergencies (leaks) call Tas Gas Networks immediately on 1802 111

If a life is in danger, call 000 directly. 

Frequently asked questions

Wait. Before you call, save time and search our frequently asked questions to see if we've already answered your questions here. 

View FAQ

Right to Information requests

You have a legal right to certain information under the Right to Information Act 2009.

You can find out more about Aurora Energy's provisions for your right to information.

No contact list

If you do not wish to receive marketing material, you can phone 1300 13 2003 to get on our no contact list.

7am-10am Peak $$
Peak charges:
10am-4pm Off-peak $
Off-peak charges:
4pm-9pm Peak $$
Peak charges:
9pm-7am Off-peak $
Off-peak charges:
All day Off-peak $
Off-peak charges:
* Plus daily supply charge of

You could save on your electricity bills with Peak and Off-peak

Learn more