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Welcome to the Aurora Energy Community Information Hub!
Here you'll find resources to help your clients understand the support options available to them at Aurora Energy.
We are committed to keeping customers connected. Below you'll find both digital and print-ready versions of our payment support poster and brochure, which includes information about or YES (Your Energy Support) incentive program.
For more information about our payment support in 2021 see here
For more information about our YES incentive program see here
High bills can be a big stressor for customers. We've created a high bill checklist to help customers figure out what might be going on. We have a printable version available, however, the online version is very comprehensive and has an option for customers to request a call back from one of our team.
YES is available to customers who are struggling and not able to get back on top of their bills using our other payment plan options.
Find out more about YES here
Read our hardship policy here
See our YES customer brochure here