Welcome to the Aurora Energy Community Information Hub!

Here you'll find resources to help your clients understand the support options available to them at Aurora Energy. 

Payment Support in 2021

We are committed to keeping customers connected. Below you'll find both digital and print-ready versions of our payment support poster and brochure, which includes information about or YES (Your Energy Support) incentive program. 

Community Service Provider fact sheet 

Digital poster 

Digital DL size brochure 

Print-ready A4 Poster 

Print-ready A3 Poster 

For more information about our payment support in 2021 see here 

For more information about our YES incentive program see here

High Bill Checklist 

High bills can be a big stress for customers. We've created a high bill checklist to help customers figure out what might be going on. We have a printable version available, however, the online version is very comprehensive and has an option for customers to request a call back from one of our team. 

Online High Bill Checklist

Print-ready High Bill Checklist

YES (Your Energy Support)

YES is available to customers who are struggling and not able to get back on top of their bills using our other payment plan options.

Find out more about YES here 

Read our hardship policy here 

See our YES customer brochure here