Welcome to the Aurora Energy Community Information Hub!

 

Here you'll find resources to help your clients understand the support options available to them at Aurora Energy. 

 

Payment support in 2023

We are committed to keeping customers connected. Below you'll find both digital and print-ready versions of our payment support poster and brochure, which includes information about or YES (Your Energy Support) incentive program. 

Community service provider fact sheet 

Digital poster 

Digital DL size brochure 

Print-ready A4 poster 

Print-ready A3 poster 

For more information about our payment support in 2023 see here 

For more information about our YES incentive program see here


Energy tips 

We have a range of helpful advice to help customers save on their energy bills here.

Simple Energy Tips - free and low cost household energy tips for Winter.

Click to see a zoomed-in view, or right-click and 'save image as...' to download and keep for later. Or download the PDF simple energy tips PDF 

Simple Energy Saving Tips - Winter

Energy Saving House - Winter

Click to see a zoomed-in view, or right-click and 'save image as...' to download and keep for later. 

Energy Saving House in Winter

 


High bill checklist 

High bills can be a big stress for customers. We've created a high bill checklist to help customers figure out what might be going on. We have a printable version available, however, the online version is very comprehensive and has an option for customers to request a call back from one of our team. 

Online high bill checklist

Print-ready high bill checklist


Translated Support Flyer 

We're committed to supporting all our customers. This flyer has important information regarding the support available for customers struggling to pay their bill as well as some helpful energy saving tips. Translated into Arabic, Burmese, Nepali, Persian, Spanish, Simplified Chinese, Oromo, Hindi, Amharic and Tigrinya. 

Payment support flyer:

English Tigrinya
Arabic  Spanish
Burmese  Simplified Chinese
Nepali Oromo
Persian Hindi
Amharic   

 


Salvation Army - You're the Boss

The Salvation Army’s Moneycare service has been delivering financial counselling in Australia for over 30 years.

Through practical advice and activities their 'You're the Boss' book helps you to live meaningfully no matter how much you have.

Create new money habits, get control of your debts, make a future proof action plan, and become the boss of your money. 

See You're the Boss book


YES (Your Energy Support)

YES is available to customers who are struggling and not able to get back on top of their bills using our other payment plan options.

Find out more about YES here 

Read our hardship policy here 

See our YES customer brochure here 

Find out how YES can support customers experiencing domestic and family violence here


Advanced meters 

Advanced meters are the next generation of electricity meters and offer many more benefits to customers than older style basic meters, including remote reads to prevent estimated bills.

They open up exciting opportunities for Tasmanians, as it enables us to offer new digital channels which provide customers with greater visibility of their electricity usage, including aurora+.

Advanced meter roll-out for community

Advanced meter roll-out for local government


aurora+

aurora+ is a fantastic tool for customers to keep on top of their energy costs. It's free and can be accessed on your mobile, tablet, or desktop. 

aurora+ shows a customers their energy usage down to the hour in kWh and $ which means they can see exactly when they're using power and how much it's costing them. They can also choose to pay as they go, eliminating bill-shock. 

See our aurora+ brochure 

Find out more