Sign in to aurora+
Are you an existing aurora+ customer? Sign in here to check your balance, see your daily usage and top up.
Account management tools
Use our free online account management tools and forms to manage your account quickly and easily.
Welcome to the Aurora Energy Community Information Hub!
Here you'll find resources to help your clients understand the support options available to them at Aurora Energy.
Energy tips
We have a range of helpful advice to help customers save on their energy bills here.
Simple Energy Tips - free and low cost household energy tips for Winter.
Click to see a zoomed-in view, or right-click and 'save image as...' to download and keep for later. Or download the PDF simple energy tips PDF
Energy Saving House - Winter
Click to see a zoomed-in view, or right-click and 'save image as...' to download and keep for later.
High bill checklist
High bills can be a big stress for customers. We've created a high bill checklist to help customers figure out what might be going on. We have a printable version available, however, the online version is very comprehensive and has an option for customers to request a call back from one of our team.
Print-ready high bill checklist
Translated Support Flyer
We're committed to supporting all our customers. This flyer has important information regarding the support available for customers struggling to pay their bill as well as some helpful energy saving tips. Translated into Arabic, Burmese, Nepali, Persian, Spanish, Simplified Chinese, Oromo, Hindi, Amharic and Tigrinya.
Payment support flyer:
| English | Tigrinya |
| Arabic | Spanish |
| Burmese | Simplified Chinese |
| Nepali | Oromo |
| Persian | Hindi |
| Amharic |
Salvation Army - You're the Boss
The Salvation Army’s Moneycare service has been delivering financial counselling in Australia for over 30 years.
Through practical advice and activities their 'You're the Boss' book helps you to live meaningfully no matter how much you have.
Create new money habits, get control of your debts, make a future proof action plan, and become the boss of your money.
YES (Your Energy Support)
YES is available to customers who are struggling and not able to get back on top of their bills using our other payment plan options.
Find out more about YES here
Read our hardship policy here
See our YES customer brochure here
Find out how YES can support customers experiencing domestic and family violence here
Advanced meters
Advanced meters are the next generation of electricity meters and offer many more benefits to customers than older style basic meters, including remote reads to prevent estimated bills.
They open up exciting opportunities for Tasmanians, as it enables us to offer new digital channels which provide customers with greater visibility of their electricity usage, including aurora+.
Advanced meter roll-out for community
Advanced meter roll-out for local government
aurora+
aurora+ is a fantastic tool for customers to keep on top of their energy costs. It's free and can be accessed on your mobile, tablet, or desktop.
aurora+ shows a customers their energy usage down to the hour in kWh and $ which means they can see exactly when they're using power and how much it's costing them. They can also choose to pay as they go, eliminating bill-shock.
See our aurora+ brochure