Your payment plan has been cancelled

Our recent review of your payment plan has shown that you have not kept to the agreed payment amounts.  Unfortunately, by not paying the amount on the dates agreed to, this payment plan has automatically been cancelled.

What you need to do

Please call us on 1300 132 003 so we can work with you to set up a new payment arrangement. If you do not phone us to arrange a new plan, your account will progress through our credit collection process.

Do you need more help?

If you are having ongoing financial difficulties we encourage you to talk to us about what other support we can provide to ensure that you remain connected. Contact us here to see if you qualify for any government-funded energy charge rebates, concession or relief schemes or visit www.concessions.tas.gov.au 

There are many ways we can help you to manage your energy use. We have a range of energy-saving advice, calculators, and tips here. Or you can call us on 1300 132 003 and we can undertake an energy audit over the phone.