Be invested, make a difference.

Be open, learn, and improve.

Think big, be bold. 


Delivering better customer outcomes together

These values are ones held by The Energy Charter, a voluntary commitment by energy businesses to putting the customer at the centre of their businesses and delivering better outcomes for them. 

What is the Energy Charter and how does it help customers?

The Energy Charter is an industry-led, world first, whole of sector initiative to address customer expectations and has 5 principles in action:


  1. Put customers at the centre of our business and the energy system
  2. Improve energy affordability for customers
  3. Provide energy safely, sustainably, and reliably
  4. Improve the customer experience
  5. Support customers facing vulnerable circumstances


To bring these principles to life Aurora, along with our fellow Energy Charter signatories, have co-designed the #BetterTogether initiatives which help to build capacity for collaboration across the energy sector.

Each year our business also publishes a report outlining the progress we have made against each of the Charter’s five Principles.

See the Aurora Energy 2021 Energy Charter Disclosure here