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Account management tools
Use our free online account management tools and forms to manage your account quickly and easily.
123 Main Street, Hobart, 7000 has requested a connection for 01/03/20
Sit back, relax! We’ll sort out the rest.
We'll organise your connection for the date you've requested. If we need any more information we’ll get in touch!
Need to connect gas? Click here.
14
You’re ready for an advanced meter
Advanced meters are the next generation of electricity meters and offer you many more benefits than traditional basic meters.
Advanced meters open up exciting opportunities for Tasmanian customers as it enables Aurora to offer new products such as our new fully digital pay as you go product, aurora+.
123 Main Street, Hobart, 7000 has requested a connection for 01/03/20
Sit back, relax! We’ll sort out the rest.
We'll organise your connection for the date you've requested. If we need any more information we’ll get in touch!
Need to connect gas? Click here.
Your meter
If you have a remotely read advanced meter you'll get your first Aurora Energy bill around 3 months from your connection date.
If you have a manually read basic meter we'll organise a meter exchange. We'll do this separately to your connection.
-
Step 1
We'll book your meter upgrade...
-
Step 2
... and let you know the date and time it'll go ahead.
-
Step 3
Your new meter will be installed.
-
That's it!
You’ll receive a bill for the final usage charges on your old meter and your new billing period will start from the day your meter was installed.
We'll do our best to have your advanced meter exchange as soon as possible
13
123 Main Street, Hobart, 7000 has requested a connection for 01/03/20
Sit back, relax! We’ll sort out the rest.
We'll organise your connection for the date you've requested. If we need any more information we’ll get in touch!
Need to connect gas? Click here.
Your meter
Once we've confirmed what type of meter you have, we'll organise your aurora+ connection.
If you already have an advanced meter, you'll have access to your aurora+ app up to 10 days after your connection date.
If you have a basic meter we'll organise a meter exchange separately to your connection.
-
Step 1
We'll book your meter upgrade...
-
Step 2
... and let you know the date and time it'll go ahead.
-
Step 3
Your new meter will be installed with your chosen energy plan.
-
Step 4
We'll send you a link to download your new aurora+ app.
-
That's it!
You’ll receive your aurora+ welcome pack with what you need to get started.
We'll do our best to have your advanced meter exchanged as soon as possible
12
123 Main Street, Hobart, 7000 has requested a connection for 01/03/20
Sit back, relax! We’ll sort out the rest.
We'll organise your connection for the date you've requested. If we need any more information we’ll get in touch!
Need to connect gas? Click here.
Your meter
If you have a remotely read advanced meter you'll get your first Aurora Energy bill around 3 months from your connection date.
If you have a manually read basic meter we'll organise a meter exchange. We'll do this separately to your connection.
-
Step 1
We'll book your meter upgrade...
-
Step 2
... and let you know the date and time it'll go ahead.
-
Step 3
Your new meter will be installed with your chosen energy plan.
-
That's it!
You’ll receive a bill for the final usage charges on your old meter and your new billing period will start from the day your meter was installed.
We'll do our best to have your advanced meter exchanged as soon as possible
11
123 Main Street, Hobart, 7000 has requested a connection for 01/03/20
Sit back, relax! We’ll sort out the rest.
We'll organise your connection for the date you've requested. If we need any more information we’ll get in touch!
Need to connect gas? Click here.
Your meter
Once we've confirmed what type of meter you have, we'll organise your aurora+ connection.
If you already have an advanced meter, you'll have access to your aurora+ app up to 10 days after your connection date.
If you have a basic meter we'll organise a meter exchange separately to your connection.
-
Step 1
We'll book your meter upgrade...
-
Step 2
... and let you know the date and time it'll go ahead.
-
Step 3
Your new meter will be installed with your chosen energy plan.
-
Step 4
We'll send you a link to download your new aurora+ app.
-
That's it!
You’ll receive your aurora+ welcome pack with what you need to get started.
We'll do our best to have your advanced meter exchanged as soon as possible
10
123 Main Street, Hobart, 7000 has requested a connection for 01/03/20
Sit back, relax! We’ll sort out the rest.
We'll organise your connection and Peak and Off Peak energy plan for the date you've requested. If we need any more information we’ll get in touch!
Need to connect gas? Click here.
You’re ready for aurora+
You have an advanced meter and are able to get aurora+! Put the power in your hands with the brand new aurora+ app.
Add aurora+09
123 Main Street, Hobart, 7000 has requested a connection for 01/03/20
Sit back, relax! We’ll sort out the rest.
We'll organise your connection for the date you've requested. If we need any more information we’ll get in touch!
Need to connect gas? Click here.
aurora+ with Residential Flat Rate energy plan
You'll be able to access aurora+ up to 10 days after your connection date (look out for your welcome email during this time, it has everything you need to log in).
08
123 Main Street, Hobart, 7000 has requested a connection for 01/03/20
Sit back, relax! We’ll sort out the rest.
We'll organise your connection and Peak and Off-Peak plan for the date you've requested. If we need any more information we’ll get in touch!
Need to connect gas? Click here.
You’re ready for aurora+
You have an advanced meter and are able to get aurora+! Put the power in your hands with the brand new aurora+ app.
Add aurora+07
123 Main Street, Hobart, 7000 has requested a connection for 01/03/20
Sit back, relax! We’ll sort out the rest.
We'll organise your connection for the date you've requested. If we need any more information we’ll get in touch!
Need to connect gas? Click here.
aurora+ with Peak and Off-Peak energy plan
You'll be able to access aurora+ up to 10 days after your connection date (look out for your welcome email during this time, it has everything you need to log in).
06
123 Main Street, Hobart, 7000 has requested a connection for 01/03/20
Sit back, relax! We’ll sort out the rest.
We'll organise your connection for the date you've requested. If we need any more information we’ll get in touch.
Need to connect gas? Click here.
You’re ready for an advanced meter
Advanced meters are the next generation of electricity meters and offer you many more benefits than traditional basic meters.
Advanced meters open up exciting opportunities for Tasmanian customers as it enables Aurora to offer new products such as our new fully digital pay as you go product, aurora+.
Get an advanced meter05