Hi, I'm aurora+,

There is no upfront cost to exchange your meter to an advanced meter. Sometimes extra work is required before a meter can be safely exchanged. If this happens we won't exchange your meter and we'll contact you to let you know what happens next.

Yes, while you will only have one username and password for the app, you will be able to install the app on multiple devices.

You will receive balance notifications letting you know when your account balance is approaching zero dollars. If you want to manage your account on a monthly basis, you can ignore these notifications and pay any amounts due when you receive your monthly statement. 

Yes. From time to time we will make updates to the app to ensure that you are getting the best experience possible.

No, there is only one username assigned to an account, however you can use this log in on multiple devices.

No, aurora+ is available in Tasmania only. You can access the app anywhere in the world so long as you have connection to the internet.

Yes, if you find that aurora+ is not the best product for you, you can call to cancel at any time at no cost to you. However, if you wish to change your energy plan, there may be a cost starting at $53.72 depending on your meter configuration.

You can pay via BPAY, direct debit, Centrepay, over the phone, at Australia Post, Service Tasmania and via cheque in the post.

Yes, you can set up periodic payments via Centrepay or Direct Debt via Centrelink, your Financial Institution or with us online or over the phone.

Yes, you'll receive a monthly account statement via email.

If you are the Aurora Energy account holder for the property, it is entirely your choice which energy product you switch to. You may wish to speak with your landlord, just to let them know what is happening.

If extra work is required before the meter can be exchanged, we will call you to let you know, and you might need to contact your landlord so that they can organise an electrical contractor to attend.