Sign in to aurora+
Are you an existing aurora+ customer? Sign in here to check your balance, see your daily usage and top up.
Account management tools
Use our free online account management tools and forms to manage your account quickly and easily.
What's next?
We'll start setting up your aurora+ account with your app services right away.
Our aurora+ team will be busy in the background setting up your new aurora+ experience and will only need to get in touch with you if your details don't match the account we have on file, otherwise the next time you hear from us it will be an email with your welcome pack.
You will receive your final bill from your previous plan shortly after your switch to aurora+.
Finally, your aurora+ welcome pack will be emailed to you with instructions on how to download the app and set up your password for your aurora+ online services.
We're looking forward to getting you started!
Frequently asked questions
When can I access aurora+?
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If you did not need a meter exchange, you'll get access to Aurora+ within about 1 - 2 business days after your request. If you needed a meter exchange, it'll be around 10 business days after your meter is exchanged.
Can I have solar on aurora+
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Yes, you can.
What happens if my balance goes into negative on aurora+
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If your balance goes below $0, don't worry, we're here to help.
Will I get a bill on aurora+?
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Yes, you'll receive a monthly account statement via email.