For aurora+ customers, sign in here to check your balance, see your daily usage and top up.
Yes, if you find that aurora+ is not the best product for you, you can call to cancel at any time. However, you can only change the underlying plan once every 12 months.
It takes 5 business days to cancel, and from that date, you will no longer be charged the product fee.
Your product will change to the energy plan selected with aurora+. You have the option to change to a different energy plan every 12 months. Our Customer Service Team can help you find the best solution for your energy needs