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Are you an existing aurora+ customer? Sign in here to check your balance, see your daily usage and top up.
Can I change from aurora+ if it's not for me?
Quick Answer
Yes, if you find that aurora+ is not the best product for you, you can call to cancel at any time at no cost to you.
Your aurora+ cancellation is effective the day you request it, and from that date, you will no longer be charged the product fee. Sometimes, it may take a few days for us to action your request. When this happens, we'll refund any additional product service fees past your cancellation date. Read our terms and conditions here.
Your product will change to the energy plan selected with aurora+ unless you opt to change your energy plan, this may incur a tariff change fee.
To find out if the fee to change your energy plan is applicable to you, contact our team here.
Our Customer Service Team can help you find the best solution for your energy needs
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