Sign in to aurora+
Are you an existing aurora+ customer? Sign in here to check your balance, see your daily usage and top up.
Account management tools
Use our free online account management tools and forms to manage your account quickly and easily.
What's next?
We're thrilled to have you on board with aurora+ and we're working hard to ensure your transition is smooth and hassle-free. Here's what's coming up next:
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Email Confirmation: Sit tight as we prepare your aurora+ request. Within the next 2 to 4 business days, you'll receive an email from us confirming your request and sharing some preliminary details.
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Meter Installation: We'll send you a text to confirm the date for your meter installation. Our team will ensure the process is seamless and won't cause you any inconvenience.
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Account Setup: While you're waiting for your meter to be installed, we'll be busy behind the scenes setting up your new aurora+ account services.
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Welcome Pack: Around 10 days post your meter installation, we'll send you an aurora+ welcome pack. This pack will contain easy-to-follow instructions on how to download our app and set up your password for your aurora+ online services.
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Account Activation: Lastly, you'll receive a notification once your account is fully active. Your aurora+ app will be live and ready to help you manage your account on-the-go!
We're excited for you to join the aurora+ experience, and we're here to support you every step of the way!
Frequently asked questions
Can I change from aurora+ if it's not for me?
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Yes, you can stop using aurora+ at any time.
When can I access aurora+?
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If you did not need a meter exchange, you'll get access to Aurora+ within about 1 - 2 business days after your request. If you needed a meter exchange, it'll be around 10 business days after your meter is exchanged.
Will I get a bill on aurora+?
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Yes, you'll receive a monthly account statement via email.
Can I set up direct debit or Centrepay on aurora+?
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Yes, you can set up periodic payments via Centrepay or Direct Debt via Centrelink, your Financial Institution or with us online or over the phone.
I don't have a credit card, how else can I pay on aurora+?
You can pay via BPAY, direct debit, Centrepay, over the phone, at Australia Post, Service Tasmania and via cheque in the post.