Sign in to aurora+
Are you an existing aurora+ customer? Sign in here to check your balance, see your daily usage and top up.
Account management tools
Use our free online account management tools and forms to manage your account quickly and easily.
aurora+ and Advanced Meters
Advanced Meters record your energy usage in 15-minute intervals; your meter sends us your data once at the end of each day, which you can see in aurora+ the next day.
If you don't have one yet, don't worry, we can sort that out for you during the sign up process.
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If you don't have one yet, don't worry, we can sort that out for you during the sign up process.
aurora+ multi factor authentication
Protecting your data with multi-factor authentication
Keeping your information safe is extremely important to Aurora Energy. That’s why we’ll be introducing session timeouts and multi-factor authentication to aurora+.
Session timeouts help to keep your personal data secure. Every now and then you'll be prompted to re-enter your log-in details. Soon, we'll make this easier with PIN numbers, or biometric-login.
Eventually, we'll also introduce multi-factor authentication to ensure it's only you accessing your account.
How will it work
We'll log you out of aurora+ periodically, so you'll need to re-enter your login details to gain access to your details.
Every now and then we'll also send you an authentication code via SMS or email to make sure it's you viewing the app.
You’ll soon be asked to re-enter your email and password. If you’ve forgotten your password, just hit the ‘Forgot Password’ link and reset.
Update your details
In October multi-factor authentication will begin. To be ready we need your current mobile number and email address. This is where we’ll send your authentication codes when you log in.
Check your mobile number within aurora+ by going to the top right-hand-side menu and click ‘Account details’ under Account settings. You can update your phone number here.
If you need to update your email address, please contact us here.
Why are we adding extra security to aurora+?
Keeping your information safe is extremely important to Aurora Energy.
Did you know that not logging out of apps can leave you vulnerable to hackers? They don't even need your log-in details; this is called session hijacking, that's why session time-outs are important.
Multi-factor authentication helps ensure you’re the only one who can access your account – even if someone finds out your log-in details.
We're here to help
aurora+ help
Visit our aurora+ help and support page to learn more about managing your aurora+ account, how bills and payments work, aurora+ solar, troubleshooting, and more.
Learn moreAuto-payments
Auto payments automatically top up your account when your balance gets low. Your account will automatically top up when your balance reaches the minimum amount chosen.
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Sign up request didn't work
If you've tried to sign up for aurora+ and it hasn't worked, we recommend contacting our customer service team to find out what information might be missing.
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Monthly and Quarterly billing with aurora+
With aurora+ you receive your bills, called 'statements', by email and in the app once a month. We're working on adding a quarterly billing option to aurora+.
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Sign up for aurora+
To sign up for aurora+ please visit the sign-up page of our website or download the app by searching 'aurora' in the Apple App Store or Google Play store.
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How do I change my aurora+ password?
Go to the main menu in the top right-hand side of the aurora+ and select 'Change Password'. Follow the prompts to update your account password.
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Choose between Pre-pay and Post-pay views in aurora+
Pre-pay view lets you stay ahead of your usage and keep your balance in the black. Post-pay lets you see your daily average usage and predict what your next bill will be.
To change your view, select "Manage The Way You Pay" in the menu on the app.
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To change your view, select "Manage The Way You Pay" in the menu on the app.
How can I pay by card in aurora+?
Go to the Payment screen and select 'Top Up'. You can use a stored card or enter new card details to pay your balance to a $ value you choose.
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