Sign in to aurora+
Are you an existing aurora+ customer? Sign in here to check your balance, see your daily usage and top up.
Are you an existing aurora+ customer? Sign in here to check your balance, see your daily usage and top up.
Use our free online account management tools and forms to manage your account quickly and easily.
Click ‘upgrade your meter and connect’ below, and fill out your details..
Our team will organise your meter exchange.
Your meter will be exchanged at a scheduled date and time.
Once you meter has been installed we will begin setting up aurora+ (this takes a few days)
You'll receive a welcome pack with links on how to download and set up aurora+.
Regulated residential and small business customers that have an advanced meter installed from 1 December 2017 will not be charged an up-front cost for receiving this meter.
Yes. Advanced meters meet current Australian Safety Standards.
No. Your advanced meter operates at a low frequency and power level.
We'll be in touch if we require any additional information. We'll need to upgrade your meter, please see below the process of the meter exchange.
We'll confirm your details and the meter at your premise
We'll work with you on a date and time to perform your meter exchange
Your new meter will be installed.
You’ll receive your aurora+ welcome pack with what you need to get started.
Our team are connecting you. We'll be in touch if we require any additional information. If we have everything we need, we'll send you a welcome pack shortly with instructions on how to set up aurora+
Looking to connect to another property?
* A minimum output of 3.5 kW in the main living area applies for space heating under the Heating and Hot water Tariff.