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Are you an existing aurora+ customer? Sign in here to check your balance, see your daily usage and top up.
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Use our free online account management tools and forms to manage your account quickly and easily.
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If a life is in danger, call 000 directly
Tried to sign up for aurora+
You need to complete the sign up form in order to connect your Aurora Energy account to aurora+ and start using it to manage your bills.
Signing up didn't work
If you've tried to sign up for aurora+ through our website or the app, and it hasn't worked, we recommend contacting our customer service team to find out what's missing.
It might be that the team need to check for authorisation to connect your Aurora Energy account.
Please call our local team on 1300 132 003 (Mon-Fri, 8am-6pm), email customer.service@auroraenergy.com.au or complete our online enquiry form and we can have someone look into it for you.