Sign in to aurora+
Are you an existing aurora+ customer? Sign in here to check your balance, see your daily usage and top up.
Account management tools
Use our free online account management tools and forms to manage your account quickly and easily.
Government energy relief payment
Your energy bill relief payment has been added to your account
The payment of $125 will appear as a credit on your next bill.
This is the first of four targeted energy bill relief payments from the Commonwealth and Tasmanian Governments.
aurora+ customers
If you have aurora+, the payment will not appear on your aurora+ balance until your next bill is issued.
Once your next bill is issued, the payment will be added to your live account balance as a credit as well as on your bill.
Future energy bill relief payments
Eligible households will receive $250 of targeted electricity bill rebates annually over two years. These payments will appear on your bill after the payments are processed.
Energy Bill Relief Payment Schedule
| When | How Much? |
|---|---|
| Between July & September 2023 | $125.00 |
| Between April & June 2024 | $125.00 |
| Between July & September 2024 | $125.00 |
| Between April & June 2025 | $125.00 |
Questions?
If you have any questions, please contact our local team below.
aurora+ Tutorial Videos
Check out our quick how-to videos to learn all the key features and never wonder what your bill will be again!
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How do I cancel my aurora+ account?
You may cancel your subscription to aurora+ at any time by providing at least 5 business days’ notice. If you wish to delete your aurora+ account, tap the delete button at the bottom of the 'Account Details' screen.
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Leaving feedback in aurora+
In aurora+, go to the menu at the top right-hand side of your app screen and click 'Contact Us.' This will open a screen for you to put in your feedback or request.
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Upgrade to aurora+
Upgrade your home meter and access your data at no extra cost!
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Step 1
Click ‘upgrade your meter and connect’ below, and fill out your details..
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Step 2
Our team will organise your meter exchange.
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Step 3
Your meter will be exchanged at a scheduled date and time.
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Step 4
Once you meter has been installed we will begin setting up aurora+ (this takes a few days)
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That's it!
You'll receive a welcome pack with links on how to download and set up aurora+.
Our meter exchange partner will priortise your exchange and will communicate with you on a time and date
Advanced meter technology
Want to know more about advanced meters?
Will there be an up-front cost for my advanced meter?
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Regulated residential and small business customers that have an advanced meter installed from 1 December 2017 will not be charged an up-front cost for receiving this meter.
Are advanced meters safe?
Yes. Advanced meters meet current Australian Safety Standards.
Will an advanced meter interfere with other devices (phones, TV or radio)?
No. Your advanced meter operates at a low frequency and power level.