Sign in to aurora+

Are you an existing aurora+ customer? Sign in here to check your balance, see your daily usage and top up.

To aurora+

Account management tools

Use our free online account management tools and forms to manage your account quickly and easily.

Manage my account
How can I pay by card in aurora+?
Go to the Payment screen and select 'Top Up'. You can use a stored card or enter new card details to pay your balance to a $ value you choose.
Read More
Log in and out of aurora+
Read More
Spring Tips
Read More
Bill breakdown graph
Read More

Government energy relief payment

Your energy bill relief payment has been added to your account

The payment of $125 will appear as a credit on your next bill.

This is the first of four targeted energy bill relief payments from the Commonwealth and Tasmanian Governments. 

aurora+ customers 

If you have aurora+, the payment will not appear on your aurora+ balance until your next bill is issued.

Once your next bill is issued, the payment will be added to your live account balance as a credit as well as on your bill. 

Future energy bill relief payments

Eligible households will receive $250 of targeted electricity bill rebates annually over two years. These payments will appear on your bill after the payments are processed. 

 

Energy Bill Relief Payment Schedule

When How Much?
Between July & September 2023 $125.00
Between April & June 2024 $125.00
Between July & September 2024 $125.00
Between April & June 2025 $125.00

 

Questions?

If you have any questions, please contact our local team below.

 

Are you a business or residential customer

If your Aurora Energy account is in credit, you may be able to request a refund directly to your bank account.

You can submit your request online here:
Request a Refund

Before you get started, please take a moment to check the eligibility criteria below.

Eligibility Criteria

To make sure your refund can be processed:

  • You can request a refund once every 3 months.

  • Refunds must be for $50 or more.

  • We can’t process a refund if your next scheduled meter read or bill is due within the next week.

  • Government incentives aren’t eligible for refund.

Processing Time

  • Refunds are usually processed within 5–7 business days.

Do you want to connect your electricity?

To connect your electricty please complete the connection form.

Connection form

What type of payment enquiry do you wish to make?

Westpac gateway

Payment extension form

Do you want more information about your product options?

Our products

Preferred contact method
I wish to receive my bills via email

Privacy Collection Statement

By submitting this form, you confirm that you have read and understood how Aurora Energy collects, uses, and discloses your personal information, as outlined in our Privacy Policy.

CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
aurora+ Tutorial Videos
Check out our quick how-to videos to learn all the key features and never wonder what your bill will be again!
Read More
How do I cancel my aurora+ account?
You may cancel your subscription to aurora+ at any time by providing at least 5 business days’ notice. If you wish to delete your aurora+ account, tap the delete button at the bottom of the 'Account Details' screen.
Read More
Leaving feedback in aurora+
In aurora+, go to the menu at the top right-hand side of your app screen and click 'Contact Us.' This will open a screen for you to put in your feedback or request.
Read More
Translated payment help
Read More
Portable Heating
Read More
Subscribe to