Sign in to aurora+
Are you an existing aurora+ customer? Sign in here to check your balance, see your daily usage and top up.
Account management tools
Use our free online account management tools and forms to manage your account quickly and easily.
We'll be in touch with an offer shortly
Thank you!
Our local team will be in touch in the next 5 business days to chat about your gas plan.
More questions about your Aurora Energy account?
connect aurora+
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Step 1
Click ‘connect aurora+’ below, and fill out your details.
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Step 2
Our team will get to work on setting up your aurora+ account.
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That's it!
We will be announcing the mystery feature soon, be sure to check you email and or log in to aurora+ over the next few weeks.
Please allow 5 - 10 business days for our team to process you request
Connect to aurora+
Frequently asked questions
How much does aurora+ cost?
Read More
access to aurora+ is free for all eligible customers.
aurora+ is powered by either our Residential Flat Rate (tariff 31 & 41) plan or our Residential Peak and Off-Peak (tariff 93) plan.
Click read more to see plan pricing.
Can I use aurora+ on my desktop?
Yes!
aurora+ can be accessed on your desktop, tablet, or smartphone.
Will I get a bill on aurora+?
Read More
Yes, you'll receive a monthly account statement via email.
Can renters switch to aurora+?
If you are the Aurora Energy account holder for the property, it is entirely your choice which energy product you switch to. You may wish to speak with your landlord, just to let them know what is happening.
If extra work is required before the meter can be exchanged, we will call you to let you know, and you might need to contact your landlord so that they can organise an electrical contractor to attend.
Can more than one person have access to the aurora+ app?
Yes, while you will only have one username and password for the app, you will be able to install the app on multiple devices.
Dual Fuel Business
You could save up to $336.43 this year by combining your gas & electricity*
*Offer open to Tasmanian residents with existing household gas & electricity connections only. One offer per household. Not valid for those who've taken the offer before. Offer may be withdrawn or changed at any time. Proof of eligibility may be required. Offer non-transferable. See full T&Cs here.
get
$ 250
in credit over 12 months
5 % off
your ongoing electricity usage
Totals
Sign up credit
$100.00
12 month bonus
$150.00
Electricity discount*
$86.43
Total*
$336.43*
*The $86.43 figure is calculated based on your 5% discount applied to the average usage cost of your "Flat Rate" plan over a 12 month period. Actual savings may differ based on individual usage and active tariffs at the premise.
No cost to swap
We’ll cover the standard gas connection fee of $110.00
Yes, bundle my gas & electricity
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Sign-up credit
$100
Get $100 credit towards your first bill.
-
Electricity discount
5% Off
Receive 5% off your ongoing electricity usage.
-
After 12 months get
$150
Loyalty bonus for sticking with us for 12 months.
-
No cost to swap
Standard connection fee covered
We'll cover the standard gas connection fee
Have Questions? We've got answers
Dual Fuel sign-on and loyalty bonus
Your Sign-on bonus will be applied to your first or second bill after sign-on, depending on timing.
Your Loyalty bonus will be applied 12 months after sign-on. If the Dual Fuel contract is terminated before 12 months, you will not receive the loyalty bonus.
Dual Fuel electricity usage discount
The Dual Fuel electricity usage discount is applied to the electricity usage component of your bill only. It is calculated at the end of the billing period and will appear on your bill as a credit amount.
Dual Fuel Billing
Dual Fuel customers will receive 2 bills, one for gas and one for electricity.
Any discounts or bonuses related to the Dual Fuel offer will appear on your electricity bill.
What are Standard and Market Retail Contracts?
A Standard Retail Contract is an offer Aurora Energy is required to make available to small customers (residential and business) at all times. These offers are regulated and include set terms and conditions which cannot be changed by Aurora Energy.
A Market retail contract is not regulated in the same way as a Standard Retail Contract, and so has some terms and conditions which can vary from contract to contract. Market Contracts can include benefits like discounts and bonuses.
What's Next?
Our Tassie team will review your application and get back to you within 2 business days.
Once confirmed, you’ll receive your welcome packs including your gas and electricity contracts.
If you have any questions or concerns, please get in touch with our customer service team on 1300 842 427
Dual Fuel Residential
Combine your gas & electricity and save!
get
$ 250
in credit over 12 months
5 % off
your ongoing electricity usage
Totals
Sign up credit
$100.00
12 month bonus
$150.00
Electricity discount*
$86.43
Total*
$336.43*
*The $86.43 electricity discount is calculated based on current pricing and if a 5% discount had been applied to the average past usage cost for your current energy plan over a 12 month period. Any estimated savings are indicative only and actual savings may differ based on pricing, tariff choices, and individual usage and behaviours at the premise.
No cost to swap
We’ll cover the standard gas connection fee of $110.00
Yes, I am interested in bundling my gas & electricity
-
Sign-up credit
$100
Get $100 credit towards your first bill.
-
Electricity discount
5% Off
Receive 5% off your ongoing electricity usage.
-
After 12 months get
$150
Loyalty bonus for sticking with us for 12 months.
-
No cost to swap
Sign up fees covered
We'll take care of your standard gas sign-up fee.
Have Questions? We've got answers
Dual Fuel sign-on and loyalty bonus
Your Sign-on bonus will be applied to your first or second bill after sign-on, depending on timing.
Your Loyalty bonus will be applied 12 months after sign-on. If the Dual Fuel contract is terminated before 12 months, you will not receive the loyalty bonus.
Dual Fuel electricity usage discount
The Dual Fuel electricity usage discount is applied to the electricity usage component of your bill only. It is calculated at the end of the billing period and will appear on your bill as a credit amount.
Dual Fuel Billing
Dual Fuel customers will receive 2 bills, one for gas and one for electricity.
Any discounts or bonuses related to the Dual Fuel offer will appear on your electricity bill.
What are Standard and Market Retail Contracts?
A Standard Retail Contract is an offer Aurora Energy is required to make available to small customers (residential and business) at all times. These offers are regulated and include set terms and conditions which cannot be changed by Aurora Energy.
A Market retail contract is not regulated in the same way as a Standard Retail Contract, and so has some terms and conditions which can vary from contract to contract. Market Contracts can include benefits like discounts and bonuses.
Thank you for submitting your connection request.
Our dedicated team is prioritising your request and will be in contact with you shortly to ensure a seamless connection process.
We appreciate your patience.
SMB Government rebate
Your energy bill relief payment has been added to your account
The payment of $325 will appear as a credit on your next bill.
This is the first of two targeted energy bill relief payments from the Commonwealth and Tasmanian Governments for eligible customers with small business tariffs.
|
When |
How Much? |
|---|---|
| Between July and December 2023 | $325.00 |
| In the June quarter of 2024 | $325.00 |
Questions?
If you have any questions, please contact our local team below.