Request a Refund

If your Aurora Energy account is in credit, you may be able to request a refund directly to your bank account.

You can submit your request online here:
Request a Refund

Before you get started, please take a moment to check the eligibility criteria below.

Eligibility Criteria

To make sure your refund can be processed:

• You can request a refund once every 3 months.

• Refunds must be for $50 or more.

• We can’t process a refund if your next scheduled meter read or bill is due within the next week.

• Government incentives aren’t eligible for refund.

Processing Time

• Refunds are usually processed within 5–7 business days.

How Your Account Balance Updates

Depending on the type of refund:

• Your account balance may update right away, or

• It may update on your next bill.

• In some cases (for example, when a full payment has been cancelled), your balance will change but the adjustment won’t appear on your bill.

Additional Information

• If your refund is over $1000, we may ask you to email proof of payment.

• An authorised agent can request a refund to:

  • The bank account details we already hold for direct debit/credit, or

  • An account that has been refunded before, if those details were originally provided by the account holder.