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Outages & Emergencies

If a life is in danger, call 000 directly

Update account details

If you need to update your name you can email, fax, or post a clear photo of your driver's license, birth, or marriage certificate to us.

If you just need to update your contact details like your postal address, phone number, or email you can use our form.

Update here 

To change your name:

Email: customer.service@auroraenergy.com.au

Post: To Aurora Energy, GPO Box 191, Hobart, Tasmania, 7000

fax: to (03) 6237 3444.