Understanding your bill

Yes. You can pay your bill with a VISA or MasterCard using our online payment system.

Sort of. You can set up regular payments or make payments when you can in person, with BPAY, by setting up Direct Debit or Centrepay or talking to us about EasyPay.

You can request a copy if past bills via our general enquiry tool or by giving us a call!

There are a couple of reasons why the usage comparison graph and the average daily cost on the back page of your bill may not be accurate when you have solar.

The usage comparison graph compares the total amount of kWhs used in your home in the billing period, to the same time last year (if possible) as well as the average usage of other Tasmanian households.

Because we do not have access to the amount of solar you generate and use yourself, this cannot be added to the total of kWh used in your household.

As well, your exported solar energy (the solar you don’t use yourself and feed into the grid) is added to the total of your kWh used.

We are aware that this is not ideal and apologise for any inconvenience.

Yes. You can make payments towards your bill before it’s due with direct debit, BPAY, credit card payment or centrepay. You may even be eligible to go on to our bill smoothing option EasyPay.