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Account management tools
Account management tools
Use our free online account management tools and forms to manage your account quickly and easily.
There's a lot of important information on your bill!
Understanding what it all means can be really helpful when you're making changes at home to save energy so you can see if those changes are working!
Remember, if you've got gas or solar your bill will be a little bit different so we've explained each of them separately here below.
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Frequently asked questions
Can I pay my Aurora bill online?
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Yes. You can pay your bill with a VISA or MasterCard using our online payment system.
How can I get a copy of my bill?
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You can request a copy of past bills via our general enquiry tool or by giving us a call!
Why isn’t the usage comparison graph on the bill accurate when I have a solar feed-in tariff?
There are a couple of reasons why the usage comparison graph and the average daily cost on the back page of your bill may not be accurate when you have solar.
The usage comparison graph compares the total amount of kWhs used in your home in the billing period, to the same time last year (if possible) as well as the average usage of other Tasmanian households.
Because we do not have access to the amount of solar you generate and use yourself, this cannot be added to the total of kWh used in your household.
As well, your exported solar energy (the solar you don’t use yourself and feed into the grid) is added to the total of your kWh used.
We are aware that this is not ideal and apologise for any inconvenience.
Can I pre-pay my Aurora bill?
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Yes. You can make payments towards your bill before it’s due with direct debit, BPAY, credit card payment or centrepay. You may even be eligible to go on to our bill smoothing option EasyPay.
