Help & Support

Help Search

Outages & Emergencies

If a life is in danger, call 000 directly

Biometrics now available for aurora+

Biometrics now available for aurora+ 

Logging into aurora+ just got easier and safer! In our ongoing commitment to providing a secure and user-friendly experience, we have introduced biometric login capabilities. This feature uses advanced PIN, fingerprint or facial recognition (iOS only) technology to ensure that aurora+ users can access their accounts safely and effortlessly. 


Key Benefits of Biometrics: 

Enhanced Security: Biometric authentication adds an extra layer of security, making it more difficult for unauthorised users to gain access. 
Convenience: Users can now log in quickly without the need to remember complex passwords. 
User Experience: The seamless login process enhances the overall user experience, making it easier for users to engage with aurora+. Users who access aurora+ at least once every 95 days will not need to enter their password or MFA.


Find out more on aurora+ Biometrics here.