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Account management tools

Use our free online account management tools and forms to manage your account quickly and easily.

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Energy Plan Comparison

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Connecting Your Business

Connect aurora+ to the above address?

Check a new address

Choose your preferred billing cycle

Receive your energy bill monthly for more frequent and manageable payments. Ideal for those who prefer consistent, smaller payments to align with monthly budgeting.

Opt for quarterly billing to reduce the frequency of bills. Suitable for those who prefer fewer transactions and can manage larger, less frequent bills.

aurora+ for business
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Changing your Power Hours time slot
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Reconnect with Aurora Energy

Preferred Contact Method
When would be a suitable time to contact you?

Privacy Collection Statement
By submitting this online form you are agreeing to and acknowledge and understand the way Aurora Energy collects, uses and discloses your personal information as set out in our privacy collection statement.

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Service request received

Sit back, relax! We’ll sort out the rest.

Your service request has been submitted.

  • Confirmation Email:
    A confirmation email has been sent to your inbox. Please check your email to ensure details are correct. If you don't see it, be sure to check your spam or junk folder.

  • Processing Your Request:
    Our dedicated customer support team will review your request shortly.

  • Further Communication:
    If we need any additional information to process your request, a member of our team will contact you directly. Otherwise, you will receive a notification once your request has been fully processed.

 

Switch to e-bill
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Power People Questions

What is the Power People Program?

Aurora Energy and TasNetworks are working collaboratively alongside the Tasmanian Men’s Shed Association (TMSA) with the aim of increasing energy literacy within the community.

The co-designed initiative, known as the Power People Project, empowers individuals with the knowledge and skills needed to understand their energy usage, manage costs effectively, and make informed decisions in the ever-evolving energy landscape.

It involves training individuals known as ‘Power People’ within the Men's Sheds, who in turn share valuable information and insights about the energy sector with their local communities.

Got a question your Power Person couldn’t answer?

Recently, you would have attended a session run by one of the Power People. If you have a question regarding the information presented at the session or Aurora Energy, or about your own account, fill out the form below and one of our local customer service advisors will get back to you within 3 business days. We’re here to help.

Are you a business or residential customer
Do you want to connect your electricity?

To connect your electricty please complete the connection form.

Connection form

What type of payment enquiry do you wish to make?

Westpac gateway

Payment extension form

Do you want more information about your product options?

Our products

Preferred contact method
I wish to receive my bills via email

Terms & conditions and privacy statement
By submitting this online form you are agreeing to the fees that apply and acknowledge and understand the way Aurora Energy collects, uses and discloses your personal information as set out in our privacy collection statement.

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What is a kilowatt-hour (kWh)?
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Contact YES

Need to chat to our friendly YES team? Fill out the below form with the ID we have on file for you and we'll get back to you within 3 business days. 

Preferred Contact Method
Are you an existing YES customer?
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aurora+ and power outages
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