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Account management tools

Use our free online account management tools and forms to manage your account quickly and easily.

Manage my account
What does ‘on average’ mean for 2023-24 price changes?
Will prices rise in 2023-24?
I haven't received my bill on time, what do I do?
My account number has changed. What do I need to do?
I've paid money into an old account number, what do I do?
Where can I see my current account balance?
Are there any fees if I don't pay my bill on time?
How do I pay my Aurora Energy bill by credit card?
What should I do if I think my meter reading is too high?
What do I do if I can't pay my account on time?
Can you get any concessions on your electricity account?
How do I access the credit on my Aurora account?
How do I give someone else access to my Aurora account?
How do I check my balance?
How do I change the mailing address on my Aurora account?
How do I change my direct debit payment details?
How can I get a copy of my bill?
Can I pre-pay my Aurora bill?
Can I pay my Aurora bill online?