Payment Support | Aurora Energy

Sometimes you just need a little extra time, and we have both short and long-term extensions depending on your needs. Choose from the options below.

STEP 1
Current: Payment Type
STEP 2
Your Details

Payment Type

What type of payment support do you need

Payment Extension One-off

A one-off extension gives you a few extra weeks to pay your current bill in full.

Short-Term Payment Plan Flexible

Spreads your current bill into equal weekly or fortnightly payments to have it paid off before your next bill arrives.

Long-Term Payment Plan Extended

Manages your current balance and future bills with regular payments spread over 6–12 months.

Choose the option that best describes your situation.

Need extra support?

If you’re struggling to get on top of your bills using the above payment options, our YES team can help with specialised hardship support to get you back on track.

Are you an aurora+ customer?

Yes, I’m an aurora+ customer

I use the aurora+ app to manage my account

No, I’m not an aurora+ customer

I’ll complete my payment support request on the website

For a more seemless experience, continue this in the My Aurora area.

Continue on aurora+

No thanks, I’ll use this form

Sign in to aurora+

Account management tools

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