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Outages & Emergencies

If a life is in danger, call 000 directly

Automatic payments

Set up ongoing, automatic payments with payment channels like direct debit, BPAY, and Centrepay. 

Direct debit

If you don't want to think about it, you can set up a direct debit with us and we will pay your bill straight from your chosen bank account.

PLUS: when a bill is paid in full by direct debit from your bank account by the due date, you will get a discount of 5.5 cents a day (incl. GST)!

(Before you sign up for direct debit, there are some Terms and Conditions to think about.)

BPAY

With the convenience of BPAY, you can pay your bill any time of the day or night 7 days a week! You can pay your bill in full or use your internet banking to set up regular payments so you can stay in control.

Our biller code: 5595

Your reference number is your Aurora Energy account number.

Centrepay 

If you receive Centrelink payments, you can arrange for an amount to come straight to Aurora out of your benefit before you are paid. So your bill should be a lot smaller when it comes, or there will be nothing further that you need to pay at all!

To set up Centrepay, fill out the Centrelink online form here or call our Customer Service Advisors on 1300 13 2003 from Monday to Friday, 8am to 6pm. (Or you can visit the Centrelink website to read more information).+