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Account management tools

Use our free online account management tools and forms to manage your account quickly and easily.

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Outages & Emergencies

If a life is in danger, call 000 directly

aurora+ Power Hours

Your bill and Power Hours savings

 

You can find your Power Hours saving on your next bill after the event. It will be displayed on page 3 of your bill under 'Payment Information' as 'Power Hours Savings'. 

Power Hours Savings as displayed on a bill

 

 

*Depending on your billing cycle and when your data is processed, you may see your Power Hours Savings on the 2nd bill after an event. If you're unsure what your credit for any particular Power Hours event is, you can see your Power Hours history in your aurora+ app.