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Are you an existing aurora+ customer? Sign in here to check your balance, see your daily usage and top up.

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Account management tools

Use our free online account management tools and forms to manage your account quickly and easily.

Manage my account
Can I use aurora+ on my desktop?
What's happening with aurora+?
Can I have more than one property on aurora+?
I've been moved to a new account management system, what happens next?
Where can I see if my concession has been added in aurora+?
How do I find my account number in the aurora+ app?
Why can't I see my past energy data on my aurora+ app?
Why has my aurora+ balance decreased?
Can I access my energy data if I don't have aurora+?
I'm a renter, can I have aurora+?
Can I turn the main switch off on my advanced meter?
Can renters switch to aurora+?
Does aurora+ show all of my solar generation?
How can aurora+ help me get the most out of my solar?
Where can I see my solar export on the aurora+ app?
How much does aurora+ cost?
Are there any upfront costs for an advanced meter?
What account notifications will I receive
Is aurora+ available outside of Tasmania
When can I access aurora+?
Can I set up direct debit or Centrepay on aurora+?
Will I get a bill on aurora+?
What happens if my balance goes into negative on aurora+
Do concessions apply on aurora+?
I don't have a credit card, how else can I pay on aurora+?
Why isn't my payment showing on my aurora+ account balance?
Can I have multiple aurora+ log ins?
How do I install aurora+ on my device?
Can I turn off aurora+ app notifications?
Will the aurora+ app use much data?
Will there be app updates on aurora+?
Can more than one person have access to the aurora+ app?
Can I have solar on aurora+
Can I change from aurora+ if it's not for me?
What is aurora+
I have an advanced meter is my energy data safe?