Quick Answer

If you've been moved to our new account management system, there are a few things which will change on your account.

  • Your account number will change. If you pay within the aurora+ app, there is nothing you need to do. If you pay via direct debit (through your bank), BPAY, or Centrepay you'll need to update your account details on these channels. We'll let you know what your account number is once it's all set up. 

  • If you have a concession, you'll continue to receive it. After your account is moved, your concession information will appear differently within the app. Find out more here.

  • If you accidentally make any payments into your old account, don’t worry! We'll identify that this has happened and we'll transfer the funds into the correct account, this may take us a few days to process.

  • You will remain on the same energy plan and the change won't make any difference to your account balance.

  • If you have a payment plan set up, our team will make sure this stays in place and will contact you if anything changes. Any concessions you have will not be affected.

  • Your quarterly bill will look a little bit differentFind out more here

 

aurora+ customers:

  • If you have aurora+ your app will be unavailable for up to 10 days and you'll notice some changes to how you view your energy data. Find out more here.
  • Your new account number will be available within your app. You'll need all 9 digits if you want to set up BPAY (biller code: 5595), Centerpay, or direct debit. Find out where to find it here
  • There will be some changes to how you view your energy data. Find out more here.
  • Your quarterly bill will look a little bit differentFind out more here

 

$0 bill

As part of the move to the new system, you may receive a bill with a balance of $0. This bill simply shows that your balance and payments have been transferred to the new system. It does not require payment and you'll receive your next bill as previously scheduled. 

Before you get your next bill you should receive a letter confirming your new account number. 


There is nothing you need to do, we'll let you know of any account changes. 

If you have any questions, contact us online here 

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