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Account management tools

Use our free online account management tools and forms to manage your account quickly and easily.

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Request Credit Refund

Preferred Contact Method

Refund Details

Refund Conditions

  • Refunds are processed within 5-7 business days.
  • Government incentives are not eligible for refunds.
  • Additional Proof of being an Account Holder may be requested if refund is over $1000.
  • Refunds may only be made to an existing bank account on record, direct debit/credit account, or an account previously refunded.
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Drivers License Victoria

Submitted by thomas.hanson@… on
Customer ID Image
Customer ID Document Type
Driver's Licence
Customer ID State of Issue
Victoria
Identity check
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Passport Australia

Submitted by thomas.hanson@… on
Customer ID Image
Customer ID Document Type
Passport

Medicare Card Yellow

Submitted by thomas.hanson@… on
Customer ID Image
Customer ID Document Type
Medicare
Customer ID Card Type
Yellow

Medicare Card Blue

Submitted by thomas.hanson@… on
Customer ID Image
Customer ID Document Type
Medicare
Customer ID Card Type
Blue

Medicare Card Green

Submitted by thomas.hanson@… on
Customer ID Image
Customer ID Document Type
Medicare
Customer ID Card Type
Green

Drivers License ACT

Submitted by thomas.hanson@… on
Customer ID Image
Customer ID Document Type
Driver's Licence
Customer ID State of Issue
ACT
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