Help & Support

Help Search

Outages & Emergencies

If a life is in danger, call 000 directly

2024 changes to flat rate tariffs

From 1 July 2024, TasNetworks will no longer be offering its flat rate network tariffs to new residentail and small business premises (Tariffs 31, 41, 43, and 22). Aurora Energy will be 'grandfathering' its retail flat rate tariffs for customers with exisiting connections to these tariffs. 

Our existing customers that are on these flat rate tariffs are not impacted and these customers will not be moved to other tariffs (unless they request to do so)

In addition Aurora Energy will no longer offer Tariffs 31, 41, 22, and 43 for new builds or where a property does not already have a flat rate tariff installed.

Impacted tariffs

  • Tariff 31 - Residential Lights and Power 
  • Tariff 41 - Residental Heating and Hot Water 
  • Tairff 22 - General Business 
  • Tariff 43 - Business Hot water 

Other tariff options 

Residential Peak and Off Peak (93) 

Our Peak and Off-Peak tariff (93) is available to residential customers. Peak and Off-Peak is a time of use tariff which provides customers with cheaper off-peak times over 70% of the time.

Our research shows that on average, over 78% of customers on our residential Flat Rate tariff, would have been better off on our Residential Peak and Off-Peak tariff (93) without any change to their electrictity usage behaviour.*  

Find out more about Peak and Off Peak here

Business Time of Use (94)

Our Time of Use Tariff (94) is available to small business customers and has Peak, Off-Peak, and Shoulder times.

Our research shows that on average, 71% of customers on our General Business tariff (22) would have been better off on our Business Time of Use tariff (94).*

Find out more about Business time of use here

Flat rate options 

Aurora Energy offer a Flat Rate Contract option for reidential and business customers. 

See Residential Flat Rate Contract 

See Business Flat Rate Contract 

 

*results based on research conducted by Aurora Energy in 2024. Research results are indicative only, based on applicable pricing and the relevant customers’ average past usage available for a 12 month period. Any statements are a guide only and actual costs may vary based on individual circumstances and behaviours (which do change). Aurora Energy cannot guarantee a benefit to a customer by changing tariffs or plans.