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Account management tools

Use our free online account management tools and forms to manage your account quickly and easily.

Manage my account
Why am I just seeing this plan change charge?
What if I didn’t change my plan?
When will I receive my next statement with plan change fee applied?
Where can I see the plan change fee?
Why have I been charged for an energy plan change fee?
What is a HEAT kit?
What can cause high power usage?
Why isn’t the usage comparison graph on the bill accurate when I have a solar feed-in tariff?
What is solar export?
Is aurora+ a replacement for Aurora Online?
Will I still receive my bills now Aurora Online has ended?
I set up direct debit via Aurora Online, will this still work?
Why was there no warning Aurora Online was ending?
Why is Aurora Online unavailable?
How do I estimate my bill?
How can I download my previous statements?
How will I access my quarterly bills online?
Where can I find what small business product I am on?
How do I leave feedback or make a complaint?
Where can I find Auroras annual reports?
Where is Aurora Energy located?
What energy support programs do you offer?
Does having an advanced meter make a difference to my bill?
Does Aurora have a service for hearing impaired customers?
Can I view Aurora’s Electricity Contract online?
What is the difference between consumption and demand?
How do I open a new account?
Why are electricity rates different for business compared to residential customers?
Am I eligible for a pensioner discount for my business?