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Are you an existing aurora+ customer? Sign in here to check your balance, see your daily usage and top up.
Account management tools
Use our free online account management tools and forms to manage your account quickly and easily.
How do I leave feedback or make a complaint?
Quick Answer
When a disagreement or issue arises with your energy account, we'll do our best to respond to you within three working days, and if needed, a resolution within 10 working days.
We always do our best to handle concerns and complaints with respect and empathy, you can view our Complaint Management Policy for information about our commitment to you and how the process works. To leave your complaint online simply fill out the customer feedback form.