What support does Aurora offer?

If you're struggling to pay your bills, keep your energy use down, or need help understanding your bill, we have more support than ever before.

Our Customer Support Fund is there to help support residential and small business customers experiencing financial vulnerability. We can help you with bill relief, waiving fees and charges, freezing debt, payment plans, and more.

aurora+ allows you to manage your energy accounts on your phone, tablet, or computer. See your daily usage, manage how you pay, predict your bill, and view your account details. It's free and easy to set up.

Our YES program is available for customers experiencing financial hardship. Our local specialised team will work with you to set up an affordable payment plan, lower your energy usage, find a financial councilor, and provide support to get you back on track.

Long and short term payment plans and extensions are available and for those who need more support, our industry leading YES program can help you get on top of your bills.

Our team of experts can also help you find ways to save energy and save money by giving you advice, helping you find the best plan for you, and seeing if you're eligible for aurora+