Complaints & support

How do I make a complaint?

If you have a concern or complaint about the Home Electrification Tool, you can contact BOOM! Power directly via their complaints process at www.boompower.com.au/complaints

Alternatively, you can provide feedback or raise a concern with Aurora Energy directly using our customer feedback form at www.auroraenergy.com.au/customer-feedback-form

I'm unhappy with my installer, what should I do?

Please reach out to your installer first, as they can resolve most installation related concerns. If your issue isn't resolved, you can contact BOOM! Power directly via their complaints process at www.boompower.com.au/complaints and they will assist you with next steps.

The installer isn't responding, can Aurora Energy help?

Yes. If you've tried contacting the installer without success, please reach out to our local customer support team on 1300 132 003, available Monday to Friday, 8am–6pm, and we'll follow up on your behalf.

I received a quote I'm not satisfied with; can I provide feedback?

If you have a concern about your quote, you should first contact the installer to discuss it with them. If you are not satisfied with their response, you can contact BOOM! Power directly via their complaints process at www.boompower.com.au/complaints

Alternatively, you can provide feedback or raise a concern with Aurora Energy directly using our customer feedback form at www.auroraenergy.com.au/customer-feedback-form