Moving In FAQ

I’m moving into a new property — why is the power disconnected?
Previously, power may have remained on between customers, however, we now disconnect the service when a customer moves out. To restore power, please contact Aurora Energy to set up an account in your name.    
 
How do I set up power at my new address?  
You can request a connection via our online form, or by calling us, Monday to Friday 8am -6pm. Residential - 1300 132 003, Business - 1300 132 045.
 
How far in advance should I request power to be turned on? 
We recommend you contact us at least 3 business days before your move-in date if you’re using our online form to ensure the power is reconnected on time. If you would like to organise a connection sooner, you can call our team Monday to Friday 8am –6pm to organise. 
 
Will there be a fee to reconnect the power?
Yes, a fee applies to all reconnections, regardless of meter type. The standard fee for a move-in is $10.35 but can be higher under certain circumstances. We will let you know before processing your request if the fee is going to be higher.
 
Can I have power turned on the same day I move in?    
Same-day service may be available, but it is not guaranteed and will incur a higher fee.  Please call us, Monday to Friday 8am -6pm to organise this. Residential - 1300 132 003, Business - 1300 132 045 We encourage you to schedule your connection as early as possible to minimise the cost.  
 
What time will the power be connected on my move-in day?
Reconnections typically happen during business hours. While we cannot guarantee an exact time, TasNetworks will complete all scheduled connections between 8am - 5pm on the day scheduled.
 
Do I need to be at the property when the power is turned on?  
In most cases, you don’t need to be present unless there is an issue requiring access to the meter or you have sub boards at the property. We will inform you if your presence is necessary.  
 
What if the power is already on when I move in? 
If the power is unexpectedly still on, please contact us immediately to set up an account in your name, to ensure the property remains energised.  
 
I’m a tenant — does my landlord set up the power for me? 
No, tenants are responsible for opening their own accounts. Your landlord may provide guidance, but you must contact us directly to establish service.  

How do I check the status of my online connection request?  
Our team will complete your request within three business days and send confirmation of the details along with the next steps. If you need assistance sooner, please contact our Customer Service team on 1300 132 003, Mon - Fri 8am - 6pm, excluding public holidays.