Good things are happening

We’re committed to finding new ways to help you manage and find ways to save on your energy.

Soon we’ll be moving to a new customer account management system which will give us the ability to offer you even better products and services.

Your account number will be changing soon	You may experience outages in the app for a short period of time	Don't worry, your usage will continue to be recorded	You'll soon start seeing even better products and services available.

We'll keep you updated

We'll let you know exactly when the change-over happens and what to do next. This is what you can expect:

• Soon you'll have access to even better aurora+ features and tools.
• You'll get a new account number. If you pay within the aurora+ app, you won't need to do anything.  If you pay via direct debit (through your bank), BPAY, or Centrepay, you'll need to update your account details on these channels. (We'll let you know your new account number so that you can do this soon)
• If you have a payment plan set up, our team will make sure this stays in place and will contact you if anything changes. Any concessions you have will not be affected.
• Your aurora+ app will be unavailable for a short period of time.

In the meantime, there's nothing you need to do. We'll let you know before anything changes via email (please check your junk folder). 

Questions?

If you have any questions or concerns about the change, contact the team here.