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We understand that sometimes a little bit of help is all that you need to get back on top of your Aurora Energy account. Here you can complete a request for a payment extension online or find out if you're eligible for a concession or discount. Every little bit helps!
For short term assistance we offer a payment extension to eligible customers. Complete the application form online and we'll get back to you as a matter of priority.
Are you eligible for a concession or discount? Find out or apply here.
Still unsure about the best way for us to help you? No worries at all. Get in touch with our team and we'll work out a solution with you.
Call 1300 13 2003
Getting a higher than expected bill can be a bit of a shock, especially when you don't know why it's high. Our experts have put together a checklist to help you understand what might be going on, as well as what you can do to avoid high bills in the future, and what support is available to you to help you get back on top of your energy costs.Find out more
Yes. If you have an eligible concession card.
You can call us with your concession card details or send in a concession card discount application form if you have one of the following concession cards:
· Pensioner Concession Card (Centrelink or Veterans Affairs)
· Health Care Card
· ImmiCard (Bridging Visa E)
· Tasmanian Concession Card (issued by Department of Premier and Cabinet)
· Community Detention Card
You can request a copy if past bills via our general enquiry tool or by giving us a call!
Sort of. You can set up regular payments or make payments when you can in person, with BPAY, by setting up Direct Debit or Centrepay or talking to us about EasyPay.