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Are you an existing aurora+ customer? Sign in here to check your balance, see your daily usage and top up.
Are you an existing aurora+ customer? Sign in here to check your balance, see your daily usage and top up.
Use our free online account management tools and forms to manage your account quickly and easily.
We’ve recently applied an adjustment to your account due to a plan change completed at your residence after 1st March 2020. If you are an aurora+ customer you will be able to see this fee now in your transition history (Meter Reconfiguration – Tariff Alteration) applied on 17th November 2020. If you’re not a current aurora+ customer we will be issuing you with a new statement in the coming weeks.
You can change your energy plan at any time. In some instances, there is a cost starting at $53.72 passed through from Tas Networks to make this change. In this instance, the plan change completed at your residence after 1st March 2020 incurred a plan change fee.
We will be issuing you with a new statement over the next few weeks including the new fee.
As an aurora+ customer you can see any changes to your account 24/7, you will be able to see the charge as a decrease to your aurora+ balance as of today.
If you believe you haven’t made a plan change since 1st March please contact our customer service team on 1300 13 2003 who will be able to identify when the change occurred.
While plan changes occur as requested to give you access to your new plan as soon as possible, in some cases, it may take a number of months for plan change fees to be processed and applied by Aurora Energy.