We’ve recently applied an adjustment to your account due to a plan change completed at your residence after 1st March 2020. If you are an aurora+ customer you will be able to see this fee now in your transition history (Meter Reconfiguration – Tariff Alteration) applied on 17th November 2020. If you’re not a current aurora+ customer we will be issuing you with a new statement in the coming weeks.

Frequently asked questions

Why have I been charged for an energy plan change fee?

You can change your energy plan at any time. In some instances, there is a cost starting at $53.72 passed through from Tas Networks to make this change. In this instance, the plan change completed at your residence after 1st March 2020 incurred a plan change fee.

When will I receive my next statement with plan change fee applied?

We will be issuing you with a new statement over the next few weeks including the new fee.

Why has my aurora+ balance decreased?

As an aurora+ customer you can see any changes to your account 24/7, you will be able to see the charge as a decrease to your aurora+ balance as of today.

What if I didn’t change my plan?

If you believe you haven’t made a plan change since 1st March please contact our customer service team on 1300 13 2003 who will be able to identify when the change occurred.

Why am I just seeing this plan change charge?

While plan changes occur as requested to give you access to your new plan as soon as possible, in some cases, it may take a number of months for plan change fees to be processed and applied by Aurora Energy.

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