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Are you an existing aurora+ customer? Sign in here to check your balance, see your daily usage and top up.
Account management tools
Use our free online account management tools and forms to manage your account quickly and easily.
Aurora Support
Struggling to pay your power bill?
We can help.
We have a number of support options to help you get back on track and stay connected. Just call our friendly, local team to talk through the best option for you.
Click on the tabs below to see details on each support option
2025 Government Energy Support
2025 Federal Government energy support
The Australian Federal Government has committed that from 1 July 2025, all residential households and small businesses will receive two further payments of $75 (equalling $150) over 2025-26.
Payments are to be applied in two instalments and Aurora Energy is working with the Government on the detailed arrangements required to make the payments.
These payments will be applied automatically, you do not need to do anything in order to receive them.
Please see the payment schedule below:
| Payment date | Residential Payment | Business Payment |
| July 2025 | $75.00 | $75.00 |
| October 2025 | $75.00 | $75.00 |
To be eligible for each payment you need to have an active electricity account at the end of the month preceding each payment.
You do not need to do anything in order to receive the payment.
Renewable Energy Dividend
Customers do not need to do anything in order to receive the RED payment. Payments will start to appear on bills after 1 May 2025. RED payments are not refundable into a bank account.
The Tasmanian Government has announced the 2024-25 Renewable Energy Dividend (RED) payment will be paid to Tasmanian electricity account holders this financial year from 1 May 2025.
The RED is intended to provide cost-of-living relief and ensure Tasmanians share in the state’s renewable energy future.
The Tasmanian Government has committed to a Renewable Energy Dividend of $60 for every Tasmanian electricity residential account holder above and beyond any concessions they already receive.
2024/25 Relief Payments
Energy Relief Payments for 2024–25
The table below outlines all available energy relief payments for 2024–25. These payments have been delivered to support residential households and small business customers with their energy costs and assist with the cost of living expenses.
Please see the payment schedule below:
| Customer type | Supercharged RED | 2024 Government Energy Support | 2023 Energy Bill Relief Fund | Annual Electricity Concession | Total financial support in 2024-25 |
| Residential customers without a concession | x | x | $550 | ||
| Family Tax A, B, Carers, Seniors Card Holders | x | x | x | $800 | |
| Pensioners/concession card holders | x | x | x | x | $1433 |
| Small businesses | x | x | $625 |
The payment details
Supercharged RED - $250 for residential customers and $300 for small business delivered in a one-off payment.
2024 Government Energy Support - $300 for residential customers and $325 for small business, delivered in quarterly instalments.
2023 Energy Bill Relief Fund - $250 for eligible concession holders (shown in the table above), delivered in instalments.
Annual Electricity Concession - $633 for eligible concession holders (shown in the table above), daily payment of $1.73.
aurora+
aurora+ no longer has a daily fee.
With aurora+ you can see your daily energy usage down to the hour, giving you more power to find efficiencies in your home. Pay as you go, or when your monthly bill is due; the power is in your hands.
If you can see it, you can save it.
YES Program
With tailored support, our YES (Your Energy Support) program can help you take control of your power bills.
Family violence help
We understand that when things get tough, the last thing you want to worry about is keeping the lights on. That's why we have a range of support options to help you through.
If you're experiencing financial difficulty due to family domestic violence, our Your Energy Support (YES) team can arrange an affordable payment plan, as well as work with you to keep your Aurora Energy account secure from unauthorised access, and identify the best way to contact you.
Find out more here
Energy advice
Finding ways to save energy can help you save money on your electricity bill.
Our expert advice can help guide better energy choices to save you energy and money. We can help you:
- Find the right energy plan.
- Pick the right heating for your home.
- Use appliances more efficiently.
- Maximise your solar.
- Identify what's eating your energy.
Payment help & concessions
Payment plans and extensions
If you need some extra time, you can extend your due date, or pay it off over 3 months. We also have 12 or 18-month plans available. You can pay off your debt, as well as keep up with your ongoing usage.
Concessions and discounts on your household electricity bill
A range of discounts and payments are available to help eligible Tasmanians pay for their electricity bills.
Online tools
Manage your account and payments, access your aurora+ account, predict your next bill and check you're on the right energy plan.
High power bill?
Check to see what might be causing your high bill, find out how to avoid bill shock, and get support.
Get in touch
We're here to help. Get in touch with our team today.