Quick Answer

Fees may apply if our metering service provider is unable to get safe access to the meter box or, in the event that extra work is required.

As advised in your Planned Interruption Notification, you must provide our authorised service agents clear and safe access to your meter box at all times.

Some examples of what this means includes:

  • Unable to get safe access includes if something is in the way of the meter box, unrestrained dogs where the meter box is located, metering that is inside or locked at your property.
  • When a meter box is inspected by our service crew and they identify that a more significant electricity supply upgrade is required before a meter exchange is possible.

In the event of the above, the job will be considered incomplete and you will be charged for a wasted site visit. If this does happen one of our team will call you to explain what to do next.

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