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Are you an existing aurora+ customer? Sign in here to check your balance, see your daily usage and top up.
Set and forget! Direct debit gives you more control around how you pay. You can:
And if you pay your bill from your bank account (with your BSB & account number instead of a credit or debit card) by the due date you may be eligible to the Direct Debit Discount of 5.5 cents per day! Find out more here.
*Due to the impacts of COVID-19 we have fewer staff available to answer your queries, response times may take longer than usual. Our focus is to ensure energy supply for all our customers and priority will be given to those needing a connection. Thank you for your understanding.
If you have recently received a new account number as part of our change in account management systems, you do not need to complete another request for direct debit.
We have already set this up for you.