Coronavirus (COVID-19) update

Tasmanian Government support 

Over the past few months, we’ve been working with the Tasmanian Government to identify ways we can support our residential and business customers.

The Tasmanian Government has approved:

• A price increase cap for 12 months on electricity bills. 

• A 100% waiver for all eligible small business customers on their next bill after April 1st, 2020. 

Aurora Energy COVID-19 Customer Support Program

Aurora Energy has established a COVID-19 Customer Support Program supported by a $5M Customer Support Fund specifically to help our residential and small business customers impacted by the pandemic. 

This will allow us to help people pay their energy bills and allocate more resourcing to people experiencing hardship through things like bill relief, waiving fees and charges, freezing debt, payment plans and more.

As Tasmanians ourselves, we know it’s a difficult time financially for a lot of people in our community. We are committed to standing alongside our 280,000 residential and small business customers.

Delayed bills 

Due to the impacts of the pandemic, some customers may experience a delay in the delivery of their postal bills. While Australia Post is working hard to deliver as safely and quickly as possible, some delays are expected. Read their statement here. 

If you need more time to pay your bill, you can request an extension here. 

Sign up to e-bill to ensure you receive your bill as soon as it's ready.

We'll keep you updated

As we work closely with and follow the advice of the Tasmanian Government and relevant health authorities, we are doing all we can to keep our staff and the community safe.

During these challenging times, we're committed to giving you our best. Our team will continue to provide the best possible service and support to all our customers.

Due to the effects of COVID-19 we have less staff available to answer your calls and wait times may be longer than usual.

Our focus is to ensure energy supply for all our customers and priority will be given to those needing a connection.  

We'll continue to keep you updated as the situation progresses. 

Thank you for your support.

Please be assured we are working through the impacts of the COVID-19 situation. We'll continue to update you as quickly as possible.