Sign in to aurora+
Are you an existing aurora+ customer? Sign in here to check your balance, see your daily usage and top up.
Account management tools
Use our free online account management tools and forms to manage your account quickly and easily.
As your only 100% Tassie-owned and operated energy retailer we'll continue to work on making our service, products, and plans better while you're away. We hope to welcome you back soon.
Closing your account
To close out your account with us, we’ll send you a final bill. Any debt on your Aurora Energy account is still due and payable. If you have a credit, please contact us to have it refunded to your bank account.
If you need extra time to pay your final bill, we have payment plan options available.
If you have a concession, you'll need to give your pension number to your new retailer to continue receiving the Annual Electricity Concession.
Reconnect with us
You're always welcome at Aurora. If you'd like to reconnect with us you can do so quickly and easily online here. Or call us on 1300 132 003.
If you did not request to change retailers, please contact us.
Give feedback
We'd like to know more about why you're leaving. Let us know what prompted you to change, and what we could do to welcome you back as an Aurora Energy customer.