Congratulations on choosing aurora+

Next steps

To give you access to the full range of benefits that come with your new product, we need to install an advanced meter at your property. 

Due to a global shortage of advanced meters, there may be a delay in getting your meter exchanged. We're working hard to ensure any delay is as minimal as possible. At this time we are not able to confirm a date or time for your meter exchange.

Once supply is available we'll contact you to confirm your aurora+ request.

When it's your turn in the queue here's what will happen:

1. We'll contact you to confirm your aurora+ request. 
2. A text will be sent to you confirming that your meter installation date will be in 4-10 days.
3. Behind the scenes, we'll start setting up your new aurora+ account services
4. We're almost there. Less than 14 days after your new meter has been installed, your aurora+ welcome pack will be emailed to you with instructions on how to download the app and set up your password for your aurora+ online services.
5. In the meantime, you can top up your account and see the progress of your account activation.
6. Next, you receive your final bill for your previous plan

Once you have your new meter:

• Better understand your energy costs and conveniently be able to manage them via an app to help you save
• Say goodbye to big quarterly bills
• If you’ve selected our Peak & Off-Peak plan make the most of the 128 hours a week when power is cheaper or if you’re on our Flat Rate plan continue to use power when it suits you.

Benefits of the aurora+ app:

• Usage is updated daily, giving you visibility and control over how and when you use your power
• Accessible on mobile, laptop and tablet devices, meaning you can access the app from anywhere
• In-app payment options make it easy to top up when it suits you

Important things you need to know:

• A short outage is required to perform the work; we’ll send you a notification advising when this will be
• You need to allow safe and clear access to your meter for the work to go ahead
• If there is any reason why the work is unable to be completed, we will be in contact to let you know
• You will receive a final bill for your old meter. You’ll then be put onto monthly billing moving forward