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1. Competition

Competition

These terms and conditions contain information about eligibility and the prize for Aurora Energy’s aurora+ e-Billing Competition (Competition).

Promoter

The promoter of the Competition is Aurora Energy Pty Limited (ABN 85 082 464 622) of GPO Box 191, Hobart, Tasmania 7001 (Promoter).

Promotion Period

The Competition will commence on 1 March 2026 at 12:00am AEDT and conclude on 22 May 2026 at 11:59pm AEST (Promotion Period).

 

2. Eligibility

Eligibility requirements

Subject to clause 2.2, entrants are only eligible to enter the Competition once, with entry to the Competition being open to all individuals who:

  • are an active residential customer of the Promoter and listed as the account holder; and

  • have an active aurora+ account with e-bill selected as the default billing method, as at 11:59pm AEST on 22 May 2026.

Ineligible entrants

Entrants who fulfil any of the following criteria are ineligible to enter or win the Competition:

  • reside outside of Tasmania;

  • the Promoter’s employees and their immediate families;

  • contractors of the Promoter and their immediate families;

  • agents of the Promoter (including agencies associated with the Competition) and their immediate families; and

  • people under 18 years of age.

Warranty

By entering the Competition, the entrant warrants to the Promoter that they satisfy the eligibility criteria and accept these terms and conditions.

 

3. Prize

There is one prize to be drawn for the Competition, which is (subject to clause 3.1(b)) one month (30 days) of free electricity usage for one National Meter Identifier (as described in the National Energy Retail Rules) at the Winner’s residential Premises that is registered with the Winner’s aurora+ account for the period from 1 June 2026 to 30 June 2026 inclusive (“Competition Prize”).

Aurora Energy will calculate how much electricity the Winner actually used during the month of June 2026 using data collected from their advanced meter and aurora+. The Competition Prize will then be calculated and applied via Power Hours (separate T&Cs apply) as a retrospective bill credit to the Winner’s account for the month of June 2026. For the avoidance of doubt:

  • the Promoter will not charge the Winner for any electricity usage they consume at their nominated property for the month of June 2026, but all other charges (including those classified as “Supply Charges” on the Winner’s bill) will still be payable for the month of June 2026; and

  • The Competition Prize can only be applied to one National Meter Identifier at the residential premises that is registered with the Winner’s aurora+ account.

The Winner will forfeit the Competition Prize if the winner ceases to:

  • be a residential customer of the Promoter;

  • be the listed account holder of an active aurora+ account; or

  • have electronic billing selected as their default billing method, prior to at 11:59pm AEST on 30 June 2026.

The Competition Prize is non-transferable.

 

4. Winning

The Promoter will randomly draw the winner of the Competition from the pool of eligible entrants.

 

5. Winners

Notification

The Promoter will notify the winner as soon as reasonably practicable, but no later than 7 days from the end of the Promotion Period.

Acceptance

A winner must be able to confirm their acceptance of their Competition Prize via phone, email, or another form of written communication, within twenty-four (24) hours of receiving notice from the Promoter under clause 5.1 (Notification).

Redraw

If a winner does not satisfy the eligibility criterion in clause 2.2, or they are unable to confirm their acceptance of their Competition Prize in accordance with clause 5.2 (Acceptance), then that winner will have no right to claim their Competition Prize. The Promoter may then, in their absolute and sole discretion, decide to randomly draw another winner to receive the unaccepted prize from the remaining pool of entrants of the Competition (and so on, until a winner confirms acceptance of the Competition Prize in accordance with clause 5.2 (Acceptance) of these terms and conditions).

Prize delivery

The Promoter will apply the Competition Prize as a retrospective bill credit for the month of June 2026 to one residential premise nominated by the winner that is registered with the winner’s aurora+ account.

Verification

The Promoter reserves the right to verify the validity of entries and reserves the right to disqualify any entrant for tampering with the entry process or submitting an entry that is not in accordance with these terms and conditions.

The Promoter reserves the right to request a winner to provide proof of identity and residency at the nominated delivery address. Identification considered suitable for verification is at the discretion of the Promoter.

 

6. Competition unable to go ahead

If for any reason this Competition is not capable of running as planned (including infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of the Promoter which corrupt or affect the administration security, fairness, integrity or proper conduct of the Competition), the Promoter reserves the right to disqualify any individual who tampers with the entry process, and to cancel, terminate, modify or suspend the Competition.

 

7. Promoter’s liability

System issues

The Promoter is not responsible for any problem with, or technical malfunction of, any computer online systems, servers, relevant service provider(s), computer equipment, software, or any combination thereof, including any injury or damage to entrants resulting from participation or sending or receiving of any communication or of any materials in the Competition.

Limitation

Except for any liability that cannot by law be excluded, the Promoter (including its respective officers, employees and agents) is not responsible for and excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of:

  • any technical difficulties or equipment malfunction (whether or not under the Promoter’s control);

  • any theft, unauthorised access or third-party interference;

  • any claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter;

  • any variation in reward value to that stated in these terms and conditions;

  • any tax liability incurred by a claimant; or

  • use of a prize.

     

8. Promoter’s discretion

Decisions final

The Promoter’s decision in relation to any aspects of the Competition are final and binding on every person who enters, and no correspondence will be entered into.

Disqualification

The Promoter reserves the right in its sole discretion to disqualify any individual who the Promoter has reason to believe has breached any of these conditions or engaged in any unlawful or other improper misconduct calculated to jeopardise the fair and proper conduct of the Competition. The Promoter’s legal rights to recover damages or other compensation from such an offender are reserved.

 

9. Privacy

The collection, use and disclosure of personal information provided in connection with the Competition is governed by the Promoter’s privacy policy and applicable privacy law. A copy of the Promoter’s privacy policy may be found at www.auroraenergy.com.au.

 

10. Acts of God

In the case of the intervention of any outside agent or event which naturally changes the result or prevents or hinders its determination, including but not limited to vandalism, natural disasters, acts of God, civil unrest, strikes; the Promoter may in its absolute discretion cancel the event and recommence it in its sole discretion from the start on the same conditions subject to applicable State regulations.

 

11. Existing agreements

Nothing in these terms and conditions or the awarding of a Competition Prize by the Promoter is intended to amend or vary the terms of any standard electricity retail contract between the Promoter and the relevant entrant.

 

12. Precedence

In addition to these terms and conditions, your Aurora Energy customer contract (for example, Aurora Energy’s Residential Standard Retail Contract), the aurora+ terms and conditions and the Power Hours terms and conditions apply. If these terms and conditions are inconsistent with other such applicable terms and conditions, then these terms and conditions will prevail but only to the extent of the inconsistency (and to the extent permitted by law), except to the extent that these terms and conditions are inconsistent with your Aurora Energy customer contract, then your Aurora Energy customer contract will prevail.